Set Germany

Do not overpay for Set Germany items!
Check out these Set Germany-related listings from eBay and save 20 to 70% off retail prices!

Vintage Korium Steak Utility Knife Set Germany
Vintage Korium Steak Utility Knife Set Germany
$18.00
Wusthof Gourmet 6pc 45 Steak Knife Set
Wusthof Gourmet 6pc 45 Steak Knife Set
$99.95
Wusthof Gourmet 7pc 45 Steak Knife Block Set
Wusthof Gourmet 7pc 45 Steak Knife Block Set
$99.95
NEW WUSTHOF CLASSIC 2 PIECE HOLLOW EDGE CARVING KNIFE SET 9740 1
NEW WUSTHOF CLASSIC 2 PIECE HOLLOW EDGE CARVING KNIFE SET 9740 1
$99.90
Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
$22.00
Vintage ROBESON Germany Table Steak Knife Set of 5 Stainless Wood Mid Century
Vintage ROBESON Germany Table Steak Knife Set of 5 Stainless Wood Mid Century
$31.49
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
$149.00
WUSTHOF CLASSIC 2 PIECE KNIFE AND FORK CARVING SET SAVE OVER 80
WUSTHOF CLASSIC 2 PIECE KNIFE AND FORK CARVING SET SAVE OVER 80
$99.00
JA Henckles Professional Carving Knife  fork set
JA Henckles Professional Carving Knife fork set
$100.00
Solingen Germany J A Henckels Stylus Stainless 7 piece knife set
Solingen Germany J A Henckels Stylus Stainless 7 piece knife set
$40.00
WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
$79.00
JA HENCKELS FIVE STAR 18 PC HIGH CARBON STAINLESS STEEL KNIFE SET w BLOCK
JA HENCKELS FIVE STAR 18 PC HIGH CARBON STAINLESS STEEL KNIFE SET w BLOCK
$499.00
Slitzer Germany 6pc Kitchen Cutlery Set
Slitzer Germany 6pc Kitchen Cutlery Set
$55.00
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$59.95
Wusthof Gourmet 12 Piece Knife Block Set 9312 Knives Germany
Wusthof Gourmet 12 Piece Knife Block Set 9312 Knives Germany
$194.50
Henckels Four Star II 9 Piece Kitchen Knife Block Set
Henckels Four Star II 9 Piece Kitchen Knife Block Set
$52.99
A Steak Knife Set Slitzer Germany in Dark Cherry Wood Box 7pcs
A Steak Knife Set Slitzer Germany in Dark Cherry Wood Box 7pcs
$19.95
Set of 4 Slitzer Germany 6pc Stainless Steel Steak Knife Sets 24 Knives
Set of 4 Slitzer Germany 6pc Stainless Steel Steak Knife Sets 24 Knives
$85.00
HENCKELS PRO S SLICING KNIFE 8s  FORK 7 SET NEW IN BOX
HENCKELS PRO S SLICING KNIFE 8s FORK 7 SET NEW IN BOX
$115.00
Wusthof Stainless Steel Steak Knite Set With Rosewood Case 8 Piece Presentation
Wusthof Stainless Steel Steak Knite Set With Rosewood Case 8 Piece Presentation
$62.00
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.19
A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
$49.95
WUSTHOF CLASSIC Hollow Ground Edge 6 Cooks Chefs+3 Paring KNIFE SET NIB
WUSTHOF CLASSIC Hollow Ground Edge 6 Cooks Chefs+3 Paring KNIFE SET NIB
$89.90
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.18
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$48.23
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
$42.10
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
$46.39
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.11
PAUL ADAMS SOUNGEN GERMANY CUTLERY CARVING SET KNIFE FORK SHARPENING STEEL
PAUL ADAMS SOUNGEN GERMANY CUTLERY CARVING SET KNIFE FORK SHARPENING STEEL
$9.99
Slitzer Germany 7pc Steel European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc Steel European Style Steak Knife Set in Wood Box
$35.00
Wusthof GRAND PRIX II 2 Pc Prep Set 6 Cooks Knife 3 Paring Knife 8605 1
Wusthof GRAND PRIX II 2 Pc Prep Set 6 Cooks Knife 3 Paring Knife 8605 1
$99.95
Wusthof Classic Three Piece Essentials Set 8812 1
Wusthof Classic Three Piece Essentials Set 8812 1
$129.95
Zwilling JA Henckels Four Star 2 Pieces Carving Set 8 Slicing Kife
Zwilling JA Henckels Four Star 2 Pieces Carving Set 8 Slicing Kife
$124.99
NEW Wusthof SILVERPOINT II Stainless 18 Pc Knife  Block Set 1588 NIB
NEW Wusthof SILVERPOINT II Stainless 18 Pc Knife Block Set 1588 NIB
$199.99
Zwilling JA Henckels Twin Signature 3 Piece Starter Set Knives
Zwilling JA Henckels Twin Signature 3 Piece Starter Set Knives
$159.00
New Slitzer Germany 6 Pc Stainless Steel Steak Knife Set Gift Box
New Slitzer Germany 6 Pc Stainless Steel Steak Knife Set Gift Box
$26.95
10 pc Professional Chefs Cutlery Knife Set Surgical Stainless with Canvas Case
10 pc Professional Chefs Cutlery Knife Set Surgical Stainless with Canvas Case
$49.95
Schmidt Brothers Cutlery SBODB15 Bonded Teak 15 Piece Full Knife Set NEW
Schmidt Brothers Cutlery SBODB15 Bonded Teak 15 Piece Full Knife Set NEW
$429.95
Slitzer German made Stainless Steak Knives set of 8 nice NEW free shipping
Slitzer German made Stainless Steak Knives set of 8 nice NEW free shipping
$25.00
Slitzer Knife Set With Case Huge Kitchen Cooking Knive Set Made In Germany
Slitzer Knife Set With Case Huge Kitchen Cooking Knive Set Made In Germany
$5.50
Steak Knife Set Solingen Germany Black Gold
Steak Knife Set Solingen Germany Black Gold
$15.00
VINTAGE ANTON WINGEN OTHELLO 17 PC CUTLERY SET CARVED STAG HANDLES GERMANY
VINTAGE ANTON WINGEN OTHELLO 17 PC CUTLERY SET CARVED STAG HANDLES GERMANY
$699.00
Solingen Germany Steak Knife Set Bakelite Handles 6
Solingen Germany Steak Knife Set Bakelite Handles 6
$44.99
VINTAGE ANTON WINGEN JR5 PIECE CARVING SET ROSTFREI SOLINGEN GERMANY OTHELLO
VINTAGE ANTON WINGEN JR5 PIECE CARVING SET ROSTFREI SOLINGEN GERMANY OTHELLO
$39.99
Genuine Solingen Profiline Kitchen Knife Set Made Germany In Pouch
Genuine Solingen Profiline Kitchen Knife Set Made Germany In Pouch
$29.95
WUSTHOF SILVER POINT 3PC paring knives set  9352 brand new IN BOX
WUSTHOF SILVER POINT 3PC paring knives set 9352 brand new IN BOX
$24.99
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
$34.95
Slitzer Germany 7pc Stainless Steak Knife Set Black w Cherry Wood Box CTSZBX6
Slitzer Germany 7pc Stainless Steak Knife Set Black w Cherry Wood Box CTSZBX6
$19.98
Authorized Dealer WUSTHOF BLACKWOOD 9706 4 PIECE STEAK SET W CASE FREE SHIP
Authorized Dealer WUSTHOF BLACKWOOD 9706 4 PIECE STEAK SET W CASE FREE SHIP
$349.95
NEW IN BOX QUALITY SOLINGEN GERMAN KNIFE SET
NEW IN BOX QUALITY SOLINGEN GERMAN KNIFE SET
$79.00
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
$65.00
Zwilling JA Henckels Twin Signature 7 Piece Knife Set With Block 30707 000 NEW
Zwilling JA Henckels Twin Signature 7 Piece Knife Set With Block 30707 000 NEW
$144.95
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
$277.00
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
$229.95
NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
$22.99
Wusthof 4 Piece Presenation Steak Knife Set NIP
Wusthof 4 Piece Presenation Steak Knife Set NIP
$19.99
MESSER STAINLESS STEEL KNIFE SET 6 PIECES INCLUDING STEEL SHARPENER
MESSER STAINLESS STEEL KNIFE SET 6 PIECES INCLUDING STEEL SHARPENER
$8.99
WUSTHOF CLASSIC IKON 21pc KNIFE SET FREE CLASSIC IKON CURVE FORK
WUSTHOF CLASSIC IKON 21pc KNIFE SET FREE CLASSIC IKON CURVE FORK
$1,025.99
SET OF 6 VINTAGE SEARS SOLINGEN STAINLESS STEAK KNIVES WITH CASE
SET OF 6 VINTAGE SEARS SOLINGEN STAINLESS STEAK KNIVES WITH CASE
$15.99
Krusius 18 8 Germany Stainless SET OF 6 SERATED STEAK KNIVES IN ZIPPERED CASE
Krusius 18 8 Germany Stainless SET OF 6 SERATED STEAK KNIVES IN ZIPPERED CASE
$12.99
Slitzer Germany 6pc Kitchen Cutlery Set
Slitzer Germany 6pc Kitchen Cutlery Set
$36.13
WUSTHOF SILVERPOINT 3 PIECE CARVING SET W EPICUREAN BOARD CARVING KNIFE
WUSTHOF SILVERPOINT 3 PIECE CARVING SET W EPICUREAN BOARD CARVING KNIFE
$52.99
Wusthof Gourmet 2 Piece Carving Set with 8 Knife  Fork German Made 9704 New
Wusthof Gourmet 2 Piece Carving Set with 8 Knife Fork German Made 9704 New
$69.00
6 piece Quality Knife Cutlery Set KucheStoltz with Cutting Board and Sharpener
6 piece Quality Knife Cutlery Set KucheStoltz with Cutting Board and Sharpener
$4.00
GENUINE WUSTHOF GOURMET KITCHEN STARTER 6pc KNIFE BAR SET 8663 NEW IN CARTON
GENUINE WUSTHOF GOURMET KITCHEN STARTER 6pc KNIFE BAR SET 8663 NEW IN CARTON
$39.95
GENUINE WUSTHOF GOURMET 10 piece BLOCK KNIFE SET 9310 BRAND NEW IN CARTON
GENUINE WUSTHOF GOURMET 10 piece BLOCK KNIFE SET 9310 BRAND NEW IN CARTON
$159.95
GENUINE WUSTHOF GOURMET 12 piece BLOCK KNIFE SET 9312 BRAND NEW IN CARTON
GENUINE WUSTHOF GOURMET 12 piece BLOCK KNIFE SET 9312 BRAND NEW IN CARTON
$189.95
GENUINE WUSTHOF GOURMET 23 piece BLOCK KNIFE SET 8875 BRAND NEW IN CARTON
GENUINE WUSTHOF GOURMET 23 piece BLOCK KNIFE SET 8875 BRAND NEW IN CARTON
$399.95
Wusthof Classic 2pc paring knife set NEW
Wusthof Classic 2pc paring knife set NEW
$59.99
New Wusthof 2 Piece Carving Knife Set Classic
New Wusthof 2 Piece Carving Knife Set Classic
$130.00
Bruce Fox Hand Forged Steel Charging Bull Carving Set with Knife Fork
Bruce Fox Hand Forged Steel Charging Bull Carving Set with Knife Fork
$69.99
Wusthof Precision 4pc ateak knife set wood box NEW Germany
Wusthof Precision 4pc ateak knife set wood box NEW Germany
$159.99
Wusthof Grand Prix II 5pc Studio Set NEW colors Germany
Wusthof Grand Prix II 5pc Studio Set NEW colors Germany
$159.99
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
$134.95
Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
$75.00
New Wusthof Classic 2 Piece Carving Set Hollow Knife And Fork 17900
New Wusthof Classic 2 Piece Carving Set Hollow Knife And Fork 17900
$31.00
NEW Zwilling JA Henckels Four Star 3 pc Promo Knife Set
NEW Zwilling JA Henckels Four Star 3 pc Promo Knife Set
$129.99
Wusthof Trident Germany 2 pc Carving Set NEW
Wusthof Trident Germany 2 pc Carving Set NEW
$49.00
Zwilling JA Henckels Professional S 4 Piece Steak Set New
Zwilling JA Henckels Professional S 4 Piece Steak Set New
$105.00
WUSTHOF Classic 8 Serrated Bread Knife with Cutting Board Set
WUSTHOF Classic 8 Serrated Bread Knife with Cutting Board Set
$89.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$28.99
Slitzer Germany 7pc Steak Knife Set w European Style Handles  Cherry Wood Box
Slitzer Germany 7pc Steak Knife Set w European Style Handles Cherry Wood Box
$21.95
Zwilling J A HENCKELS PRO S CARVING SET BOXED 35601 000
Zwilling J A HENCKELS PRO S CARVING SET BOXED 35601 000
$79.00
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
$39.00
NEW WUSTHOF CLASSIC Steak Knife SET Knives 4068 12cm Set Of FOUR GIFT
NEW WUSTHOF CLASSIC Steak Knife SET Knives 4068 12cm Set Of FOUR GIFT
$130.27
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
$39.95
Slitzer Germany 7pc Steak Knife Set In Wood Box
Slitzer Germany 7pc Steak Knife Set In Wood Box
$20.00
CARVING SET KNIFE FORK WOOD BOX SLITZER GERMANY SILVER STAINLESS STEEL CHINA
CARVING SET KNIFE FORK WOOD BOX SLITZER GERMANY SILVER STAINLESS STEEL CHINA
$19.99
Wuesthof 5 knife set and knie sharpener must see
Wuesthof 5 knife set and knie sharpener must see
$49.99
BOKER TREE BRAND Saga Premium Kitchen Cutlery Set Full Tang Knife Knives
BOKER TREE BRAND Saga Premium Kitchen Cutlery Set Full Tang Knife Knives
$323.95
New Henckels Four Star II 9 pc Knife Block Set and bonus 33404 100 Retail 449
New Henckels Four Star II 9 pc Knife Block Set and bonus 33404 100 Retail 449
$295.00
6 PC CHEF CUTLERY SET W ROLL BAG NEW
6 PC CHEF CUTLERY SET W ROLL BAG NEW
$50.00
Wusthof Silverpoint II 3pc Paring Knife Set Flat Clip Point  Birds Beak
Wusthof Silverpoint II 3pc Paring Knife Set Flat Clip Point Birds Beak
$19.95
Zwilling JA Henckels Pro 3 Piece Set New In retail box 38430 008 free ship
Zwilling JA Henckels Pro 3 Piece Set New In retail box 38430 008 free ship
$149.00
Wsthof Classic 7 Piece Traveler Set New in Sealed Box
Wsthof Classic 7 Piece Traveler Set New in Sealed Box
$145.00
Wusthof Classic Ikon 3 piece Knife set 8 Chef 8 Slicing  3 Paring SEALED
Wusthof Classic Ikon 3 piece Knife set 8 Chef 8 Slicing 3 Paring SEALED
$215.00
New Retail Box WUSTHOF Grand Prix ll 2 pc 8 Chefs Knife  3 paring Set 9655
New Retail Box WUSTHOF Grand Prix ll 2 pc 8 Chefs Knife 3 paring Set 9655
$92.00
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
$21.99
Wsthof Gourmet 3 Piece Utility Set New
Wsthof Gourmet 3 Piece Utility Set New
$25.00



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



Recent items purchased via this site:

NEW WUSTHOF CLASSIC IKON HOLLOW GROUND EDGE 5 piece PEtec KNIFE SET, New 2014 Wusthof Classic Knife Block Set 20 piece w steak 8220 in MFG Box, Zwilling JA Henckels Twin Signature 11pc Knife Block Set, NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET made in GERMANY, New Wusthof Classic 55 Serrated Steakhouse Steak 4 pcs Knife Set 4088 14cm, Wusthof 4 Piece Presenation Steak Knife Set NIP, Slitzer Germany 7pc European Style Steak Knife Set in Wood Gift Box, 17 Piece Germany Slitzer Cutlery Knife Set, Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box, Zwilling JA Henckels Twin Signature 7 Piece Knife Set With Block 30707 000 NEW, Authorized Dealer WUSTHOF BLACKWOOD 9706 4 PIECE STEAK SET W CASE FREE SHIP, WUSTHOF PARING KNIFE SET Three New in box Redbluegreen Made in Germany Xmas, WUSTHOF Dreizack SOLINGEN Potato Peeling Set 4036 GERMANY, Zwilling JA Henckels Four Star 12 Piece Cutlery Set New, 4 PIECE ZWILLING J A HENCKELS 4 STAR CUTLERY SET GERMANY VG CONDITION, Wusthof Gourmet 2 Piece Carving Set with 8 Knife Fork German Made 9704 New, Slitzer Knife Set With Case Huge Kitchen Cooking Knive Set Made In Germany, NEW Pamesoh Rostfrei Knife Set Cutting Knives Mertens Schnitt Solingen Germany, Slitzer Germany Elegant 7 Piece Steak Knife Set in Wood Box, Zwilling JA Henckels Four Star 11 Piece Knife Block Set Solingen Germany NEW, NEW Fissler 7 Piece Passion Knife Block Set Chefs Utility Bread Carving Steel, Slitzer Germany 7pc Steak Knife Set in Wood Box, Slitzer Germany 6pc Stainless Steel Steak Knife Set, Zwilling JA Henckels Professional S 3pc Chefs Starter Knife Set w Bonus Steel, Zwilling JA Henckels Pro 3pc Starter Knife Set 8 Cooks 5 Utility, Wusthof Classic Ikon 10 piece set, Wusthof Grand Prix II 4 Piece Steak Knife Set New, New Wusthof Classic 2 Piece Carving Set Hollow Knife And Fork 17900, Set Of Four RHForschner Knives Soligen Germany ChefCarver BoningParing, WUSTHOF GRAND PRIX II 3 PIECE KNIFE SET SOLINGEN 9605 GERMANY, Slitzer Germany 7pc European Style Steak Knife Set in Wood Box, Slitzer Germany 7pc Steak Knife Set in Wood Box, WUSTHOF CLASSIC Hollow Ground Edge 6 Cooks Chefs+3 Paring KNIFE SET NIB, Wusthof Gourmet 5pc Stainless Steel Cook Kitchen Knife Block Set with Scissors, Wusthof Stainless Steel Steak Knite Set With Rosewood Case 8 Piece Presentation, GENUINE WUSTHOF GOURMET 23 piece BLOCK KNIFE SET 8875 BRAND NEW IN CARTON, GENUINE WUSTHOF GOURMET 12 piece BLOCK KNIFE SET 9312 BRAND NEW IN CARTON, GENUINE WUSTHOF GOURMET 10 piece BLOCK KNIFE SET 9310 BRAND NEW IN CARTON, GENUINE WUSTHOF GOURMET KITCHEN STARTER 6pc KNIFE BAR SET 8663 NEW IN CARTON, Wsthof Gourmet 4 Piece Steak Knife Set, Slitzer Germany 6 Piece Kitchen Cutlery Set, Slitzer Germany 6 Piece Steak Knife Set, JA Henckels Twin Signature 11 Piece Knife Set Block Zwilling Knives 30756 011, 6 Items DEER Stag ANTLER Carving Set Solingen Germany + Extras,



Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!