Set Germany

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JP  Gde Gude Guede Alpha Chefs Knife Set 5 1000  Made in Germany
JP Gde Gude Guede Alpha Chefs Knife Set 5 1000 Made in Germany
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Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
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Vintage 3 Piece Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag Horn
Vintage 3 Piece Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag Horn
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Wusthof Emerilware 13 Pc Deluxe Gourmet Block Set E8113 Made in Solingen Germany
Wusthof Emerilware 13 Pc Deluxe Gourmet Block Set E8113 Made in Solingen Germany
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MID CENTURY ARMACK STEAK KNIFE SET 6 PIECES GERMANY IN ORIGINAL BOX
MID CENTURY ARMACK STEAK KNIFE SET 6 PIECES GERMANY IN ORIGINAL BOX
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Slitzer Germany 2pc European Style Carving Set in Wood Box
Slitzer Germany 2pc European Style Carving Set in Wood Box
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72 PC SET SOLINGEN GERMANY 18 10 STAINLESS STEEL FLATWEAR 24K GOLD ACCENTS
72 PC SET SOLINGEN GERMANY 18 10 STAINLESS STEEL FLATWEAR 24K GOLD ACCENTS
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J A Henckels Sterling Silver handle Steak Knife Set solingen Germany set of 6
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JP  Gde Gude Guede Alpha chefs knife set 4 1000  Made in Germany
JP Gde Gude Guede Alpha chefs knife set 4 1000 Made in Germany
$398.00
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JP Gde Gude Guede Alpha steak knife set 63 1313 12 Made in Germany
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JP Gde Gude Guede Alpha steak knife set 2 1313 12 Made in Germany
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SLITZER GERMANY Brand 2 pc Carving Set In Wood Box  50 Below MSRP
SLITZER GERMANY Brand 2 pc Carving Set In Wood Box 50 Below MSRP
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Wusthof Silverpoint ll 18 pc Knife Block Set Germany Made
Wusthof Silverpoint ll 18 pc Knife Block Set Germany Made
$171.49
SLITZER GERMANY SET OF 6 HALF SERRATED KITCHEN STEAK KNIVES IN WOODEN CASE
SLITZER GERMANY SET OF 6 HALF SERRATED KITCHEN STEAK KNIVES IN WOODEN CASE
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SLITZER GERMANY SET OF 6 SERRATED European Style STEAK KNIVES IN WOODEN CASE
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Pair Lot Set 2 Stainless Steel  Wood Handle Kitchen Knives Solingen Germany Lg
Pair Lot Set 2 Stainless Steel Wood Handle Kitchen Knives Solingen Germany Lg
$14.94
SLITZER GERMANY Brand 6 pc Stainless Steel Steak Knife Set  50 Below MSRP
SLITZER GERMANY Brand 6 pc Stainless Steel Steak Knife Set 50 Below MSRP
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Griffon Stainless Steel Carving Set  Steak Knives MOP Handles Solingen Germany
Griffon Stainless Steel Carving Set Steak Knives MOP Handles Solingen Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Chefco Professional 4 Pc Steak Knife Set 4015 5  New  Germany Beautiful
Chefco Professional 4 Pc Steak Knife Set 4015 5 New Germany Beautiful
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A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Slitzer Germany 6 Pc European Style STEAK KNIFE SET Wooden Box
Slitzer Germany 6 Pc European Style STEAK KNIFE SET Wooden Box
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Slitzer Germany 6 Pc Steak Knife Set
Slitzer Germany 6 Pc Steak Knife Set
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Slitzer Germany 6 Pc Stainless Steel Steak Knife Set Gift Box
Slitzer Germany 6 Pc Stainless Steel Steak Knife Set Gift Box
$28.95
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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Vintage 3 Piece Carving Set Solingen Germany Stag Horn
Vintage 3 Piece Carving Set Solingen Germany Stag Horn
$39.99
SLITZER GERMANY Brand 6 pc Steak Knife Set Wood Box  50 Below MSRP
SLITZER GERMANY Brand 6 pc Steak Knife Set Wood Box 50 Below MSRP
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Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
$34.99
Kitchen Knife Set Block Zwilling Henckels Professional Carbon steel Germany
Kitchen Knife Set Block Zwilling Henckels Professional Carbon steel Germany
$260.00
VINTAGE OTHELLO SOLINGEN GERMANY ROSTFREI KNIFE SET NIB
VINTAGE OTHELLO SOLINGEN GERMANY ROSTFREI KNIFE SET NIB
$49.99
SLITZER GERMANY Brand 12 pc Cutlery Set With Wood Blk  50 Below MSRP
SLITZER GERMANY Brand 12 pc Cutlery Set With Wood Blk 50 Below MSRP
$85.78
7 pc Wusthof Dreizack Solingen Germany Steak Knife 4050 Block Set Used
7 pc Wusthof Dreizack Solingen Germany Steak Knife 4050 Block Set Used
$29.95
CARVING SET TWO PIECES IN WOOD BOX SLITZER GERMANY MADE IN CHINA
CARVING SET TWO PIECES IN WOOD BOX SLITZER GERMANY MADE IN CHINA
$19.99
SLITZER GERMANY Brand 5 pc Cutlery Set With Wood Block  50 Below MSRP
SLITZER GERMANY Brand 5 pc Cutlery Set With Wood Block 50 Below MSRP
$28.30
Slitzer Germany 7pc Steak Knife Set in Dark Cherry Wood Box NEW
Slitzer Germany 7pc Steak Knife Set in Dark Cherry Wood Box NEW
$22.00
J A Henckels Kitchen Carving Butcher KNIVES SET With Sharpener Solingen Germany
J A Henckels Kitchen Carving Butcher KNIVES SET With Sharpener Solingen Germany
$19.87
Slitzer Germanyreg Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germanyreg Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$92.68
Wusthof Trident Germany 2 pc Carving Set NEW
Wusthof Trident Germany 2 pc Carving Set NEW
$49.00
Wusthof Gourmet Steak Knife 4 piece Set 9729 Germany 12cm Williams Sonoma New
Wusthof Gourmet Steak Knife 4 piece Set 9729 Germany 12cm Williams Sonoma New
$46.00
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Set with Wood Block
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Set with Wood Block
$59.30
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
$239.95
2 pc Wusthof Germany 9755 Paring Cooking Chef Kitchen Knife Set Knives NIB
2 pc Wusthof Germany 9755 Paring Cooking Chef Kitchen Knife Set Knives NIB
$125.00
EMERIL BOXED KITCHEN CUTLERY GIFT SET UNUSED + HIS SOLIGEN GERMANY PARING KNIFE
EMERIL BOXED KITCHEN CUTLERY GIFT SET UNUSED + HIS SOLIGEN GERMANY PARING KNIFE
$19.50
Vintage Set of 6 Fromm Bros Kiebitz Germany Stainless Steel Steak Knife Set
Vintage Set of 6 Fromm Bros Kiebitz Germany Stainless Steel Steak Knife Set
$22.95
VINTAGE ROBESON GERMANY CARVING SET STAG
VINTAGE ROBESON GERMANY CARVING SET STAG
$95.00
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
$28.95
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
$249.30
Wusthof Gourmet Set of 2 Avantgarde Paring Knife 4044 4061 Solingen Germany
Wusthof Gourmet Set of 2 Avantgarde Paring Knife 4044 4061 Solingen Germany
$11.90
Wusthof Gourmet 2 Piece Carving Knife Set Made in Germany 9704
Wusthof Gourmet 2 Piece Carving Knife Set Made in Germany 9704
$40.00
Slitzer Germany 6pc European Style Stainless Steak Knife Set in Cherry Wood Box
Slitzer Germany 6pc European Style Stainless Steak Knife Set in Cherry Wood Box
$19.95
Vintage Carving Set 4 Piece Solingen Germany Stag Horn Please Read
Vintage Carving Set 4 Piece Solingen Germany Stag Horn Please Read
$79.99
SLITZER GERMANY Professional Cuttlery 6 Piece Stainless Steel Steak Knife Set
SLITZER GERMANY Professional Cuttlery 6 Piece Stainless Steel Steak Knife Set
$32.19
Slitzer Germany 7 Pc Kitchen Knife Cutlery Set with Block Holder
Slitzer Germany 7 Pc Kitchen Knife Cutlery Set with Block Holder
$10.00
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$74.95
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$95.99
lot of 4 pieces chef cutlery knife set germany knife HIGH QUALITY
lot of 4 pieces chef cutlery knife set germany knife HIGH QUALITY
$23.00
Vintage JA Henckels Block Knife Set 8 Sharpener Knives No Stain 3 Germany
Vintage JA Henckels Block Knife Set 8 Sharpener Knives No Stain 3 Germany
$39.99
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
$270.00
Krusius 18 8 Germany Stainless SET OF 6 SERATED STEAK KNIVES IN ZIPPERED CASE
Krusius 18 8 Germany Stainless SET OF 6 SERATED STEAK KNIVES IN ZIPPERED CASE
$29.99
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$49.95
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
$27.99
New Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
New Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$80.77
Vintage German Germany Stag Horn Carving Set WORLWIDE SHIPPING
Vintage German Germany Stag Horn Carving Set WORLWIDE SHIPPING
$175.00
Slitzer Germany 2pc European Style Carving Set in Wood Box
Slitzer Germany 2pc European Style Carving Set in Wood Box
$28.99
Slitzer Germany 6pc Stainless Steel Steak Knife Set Serrated Edge Brushed Finish
Slitzer Germany 6pc Stainless Steel Steak Knife Set Serrated Edge Brushed Finish
$31.69
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$45.00
wusthof steak knife set stainless 8 knives  wooden box solingen germany
wusthof steak knife set stainless 8 knives wooden box solingen germany
$9.99
WUSTHOF GRAND PRIX II 3 PIECE KNIFE SET SOLINGEN  9605 GERMANY
WUSTHOF GRAND PRIX II 3 PIECE KNIFE SET SOLINGEN 9605 GERMANY
$179.99
SLITZER GERMANY 7 PIECE STAINLESS KNIFE SET IN WOOD BOX
SLITZER GERMANY 7 PIECE STAINLESS KNIFE SET IN WOOD BOX
$11.99
Set of 5 Wusthof Germany made Steak knives knife nice
Set of 5 Wusthof Germany made Steak knives knife nice
$18.85
Slitzer Germany 7pc European Style Stainless Steel Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Stainless Steel Steak Knife Set in Wood Box
$39.99
JP  Gde Gude Guede Alpha set of cheese knives 2 1805 10 Made in Germany
JP Gde Gude Guede Alpha set of cheese knives 2 1805 10 Made in Germany
$229.00
Slitzer Germany 2pc European Style Carving Set in Wood Box
Slitzer Germany 2pc European Style Carving Set in Wood Box
$39.00
JP  Gde Gude Guede Alpha carving set 2 1765 21 Made in Germany
JP Gde Gude Guede Alpha carving set 2 1765 21 Made in Germany
$249.00
Boxed Set 6 Baron Stainless Solingen Germany Steak Knives w Staghorn Logo Image
Boxed Set 6 Baron Stainless Solingen Germany Steak Knives w Staghorn Logo Image
$49.99
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
$178.00
Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
$22.00
Vintage ROBESON Germany Table Steak Knife Set of 5 Stainless Wood Mid Century
Vintage ROBESON Germany Table Steak Knife Set of 5 Stainless Wood Mid Century
$34.99
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
$149.00
JP  Gde Gude Guede Alpha Santoku present set G 1746 18 Made in Germany
JP Gde Gude Guede Alpha Santoku present set G 1746 18 Made in Germany
$229.00
JP  Gde Gude Guede Alpha Santoku present set G 1546 18 Made in Germany
JP Gde Gude Guede Alpha Santoku present set G 1546 18 Made in Germany
$239.00
Slitzer Germany 6pc Kitchen Cutlery Set
Slitzer Germany 6pc Kitchen Cutlery Set
$55.00
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$59.95
18 PcProfessional Chef Knife Block Set Knives G0ourmet Cooking Quality Wusthof
18 PcProfessional Chef Knife Block Set Knives G0ourmet Cooking Quality Wusthof
$288.88
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$26.95
Vintage Korium Steak Utility Knife Set Germany
Vintage Korium Steak Utility Knife Set Germany
$18.00
VTG 2 PC Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag HornVGC
VTG 2 PC Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag HornVGC
$21.39
Wusthof Gourmet Santoku Paring Knife 2 Piece Set New in Box Solingen Germany
Wusthof Gourmet Santoku Paring Knife 2 Piece Set New in Box Solingen Germany
$53.99
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
$65.00
Wusthof 10 pc Stainless Carving Steak Knife Set  Presentation Box Germany
Wusthof 10 pc Stainless Carving Steak Knife Set Presentation Box Germany
$210.99
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
$39.95
GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
$109.00
SLITZER GERMANY 7 PIECE EUROPEAN STYLE STEAK KNIFE SET IN WOOD BOX
SLITZER GERMANY 7 PIECE EUROPEAN STYLE STEAK KNIFE SET IN WOOD BOX
$16.99
Set of 3 Emeril Wusthof Solingen Germany 4510E 20CM 4051E12CM  Knife Sharpener
Set of 3 Emeril Wusthof Solingen Germany 4510E 20CM 4051E12CM Knife Sharpener
$19.99



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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