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2 Piece JA Henckels Four Star 7 Santoku Knife with Cutting Board set NEW
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TEXAS TECH University 7 Pc Knife Set Wusthof NCAA 8305 MSRP 149
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Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
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Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
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Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
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Slitzer Germany Elegant 7 Piece Steak Knife Set in Wood Box
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JA Henckels Four Star 3pc Set
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Wusthof 8 piece presentation steaknife set in wooden box
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Wusthof Grand Prix II Knife Set or1 IN BAG
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Wusthof Gourmet 17pc Knife Set NEW
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Rare JA Henckels Twin Knife Set Fork White Handles Nice
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F DICK Made in Germany 6 PIECE KNIFE SET W Case Premiere Series
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Wusthof Grand Prix II 12 Piece Block Set
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6 piece Quality Knife Cutlery Set KucheStoltz with Cutting Board and Sharpener
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Wusthof Stainless Steel Steak Knite Set With Rosewood Case 8 Piece Presentation
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Slitzer Germany 7pc Steak Knife Set in Wood Box Black Handle
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Wusthof Classic Ikon 3 piece Knife set 8 Chef 8 Slicing and 3 Paring NEW
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Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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Krusius 18 8 Germany Stainless SET OF 6 SERATED STEAK KNIVES IN ZIPPERED CASE
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Zwilling JAHenckels Professional S 125 Bread 9 Tomato Bagel Knives Set
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Wusthof Classic Ikon 10 piece set
Wusthof Classic Ikon 10 piece set
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NEW IN BOX Wusthof Classic 4 Piece Steak Knife Set4088 14cm 300 Retail Price
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Wusthof 10 pc Stainless Carving Steak Knife Set Presentation Box Germany
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WUSTHOF Classic 8 Serrated Bread Knife with Cutting Board Set
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Kitchen Knife Set Block Zwilling Henckels Professional Carbon steel Germany
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Wusthof 10 pc Stainless Carving Steak Knife Set  Presentation Box
Wusthof 10 pc Stainless Carving Steak Knife Set Presentation Box
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SLITZER GERMANY 7 PIECE EUROPEAN STYLE STEAK KNIFE SET IN WOOD BOX
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Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
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Wusthof Grand Prix 13 Piece Cutlery Knife Set bread steak meat more NEW Knives
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BRAND NEW WUSTHOF GOURMET 18 Piece Knife Block Set in MFG SEALED box 9718
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Zwilling JA Henckels Pro 3 Piece Starter Set of Knives Stainless MSRP 325
Zwilling JA Henckels Pro 3 Piece Starter Set of Knives Stainless MSRP 325
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BOKER TREE BRAND Saga Premium Kitchen Cutlery Set Full Tang Knife Knives
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JAHenkels International Black Stainless Steel Set of Knives
JAHenkels International Black Stainless Steel Set of Knives
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Wusthof Grand Prix II Set of 4 Steak Knives NEW in case
Wusthof Grand Prix II Set of 4 Steak Knives NEW in case
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Wusthof Silverpoint II 3pc Paring Knife Set Flat Clip Point  Birds Beak
Wusthof Silverpoint II 3pc Paring Knife Set Flat Clip Point Birds Beak
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Genuine Solingen Profiline Kitchen Knife Set Made Germany In Pouch
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GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
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Zwilling JA Henckels 35671 000 8 pc set brand new in box Germany pro s
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NEW Wusthof Classic 4 1 2 Steak Knife Set of 4 Model 4068 FREE SHIP
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Fissler 088036060010 7 Piece Passion Knife Block Set New
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wusthof silverpoint 3 pc set SOLINGEN GERMANY
wusthof silverpoint 3 pc set SOLINGEN GERMANY
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WILLIAMS SONOMA STAG HANDLED STEAK KNIFE SET MADE IN SOLINGEN GERMANY
WILLIAMS SONOMA STAG HANDLED STEAK KNIFE SET MADE IN SOLINGEN GERMANY
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Zwilling JA Henckels Pro 4 Piece Steak Knife Set 38409 120
Zwilling JA Henckels Pro 4 Piece Steak Knife Set 38409 120
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SLITZER GERMANY Brand 6 pc Steak Knife Set Wood Box 50 Below MSRP
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New Wusthof Classic Knife Block Set 9 piece PEtec 7210 in MFG Sealed Box
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Wusthof 1577D Silverpoint II 14 Piece Knives and Block Set Free Sharpener NEW
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NEW Solingen 13pc Knife Set Handgearbeitet Edelstahle Rostfrei Germany w Case
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SLITZER GERMANY Brand 5 pc Cutlery Set With Wood Block 50 Below MSRP
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Slitzer Germany 6pc Kitchen Culery Set Knives Knife Sleek W Wood Block
Slitzer Germany 6pc Kitchen Culery Set Knives Knife Sleek W Wood Block
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Germany 7pc Vintage Steak Knife Stainless Set Cherry Wood Box Lifetime Warranty
Germany 7pc Vintage Steak Knife Stainless Set Cherry Wood Box Lifetime Warranty
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NICE New 6 PC Set WUSTHOF Professional Knives MUST SEE LK
NICE New 6 PC Set WUSTHOF Professional Knives MUST SEE LK
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Stil Solingen PC Handgearbeitet Edelstahle Rostfei Germany in Case 44 Pc Set
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Zwilling JA Henckels Pro Carving Set
Zwilling JA Henckels Pro Carving Set
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WUSTHOF DREIZACK SOLINGEN GERMANY 4050 12CM 4PC Steak Knife Set
WUSTHOF DREIZACK SOLINGEN GERMANY 4050 12CM 4PC Steak Knife Set
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Zwilling JA Henckels Pro Chefs Knife Set 4 Paring and 8 Chefs Knives
Zwilling JA Henckels Pro Chefs Knife Set 4 Paring and 8 Chefs Knives
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Supreme Cutlery Solingen Germany Steak Knife Set of 6 Knives in Box
Supreme Cutlery Solingen Germany Steak Knife Set of 6 Knives in Box
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Slitzer Germanyreg Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
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Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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WUSTHOF Classic Ikon 8 Serrated Bread Knife with Cutting Board Set 4166 20cm
WUSTHOF Classic Ikon 8 Serrated Bread Knife with Cutting Board Set 4166 20cm
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Zwilling ja Henckles Germany set
Zwilling ja Henckles Germany set
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Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
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Wusthof Emerilware 13 Pc Deluxe Gourmet Block Set E8113 Made in Solingen Germany
Wusthof Emerilware 13 Pc Deluxe Gourmet Block Set E8113 Made in Solingen Germany
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SLITZER GERMANY Brand 12 pc Cutlery Set With Wood Blk  50 Below MSRP
SLITZER GERMANY Brand 12 pc Cutlery Set With Wood Blk 50 Below MSRP
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SET OF 6 VINTAGE SEARS SOLINGEN STAINLESS STEAK KNIVES WITH CASE
SET OF 6 VINTAGE SEARS SOLINGEN STAINLESS STEAK KNIVES WITH CASE
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WUSTHOF PARING KNIFE SET three New in box Redbluegreen THREE KNIFE SET
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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SET OF 3 WUSTHOF 4 STEAK KNIVES 4053
SET OF 3 WUSTHOF 4 STEAK KNIVES 4053
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Zwilling JA Henckels Four Star II 2 Piece Carving Set
Zwilling JA Henckels Four Star II 2 Piece Carving Set
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VINTAGE SOLINGEN GERMANY STAINLESS CUTLERY SET KNIFE FORK  STEEL STAG HANDLE
VINTAGE SOLINGEN GERMANY STAINLESS CUTLERY SET KNIFE FORK STEEL STAG HANDLE
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8 Pcs Vintage Soligen Knife Set Germany Rust Free Wood Handle See Pics
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Wusthof Precision Forged Carving Set
Wusthof Precision Forged Carving Set
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Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
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Wusthof Dreizack Classic 6 Pc Knife Set plus Sharpner  Sissors Solingen Germany
Wusthof Dreizack Classic 6 Pc Knife Set plus Sharpner Sissors Solingen Germany
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Zwilling JA Henckels Soligen Stag Handle Carving Set Stainless Steel
Zwilling JA Henckels Soligen Stag Handle Carving Set Stainless Steel
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Fissler 7 Piece Passion Knife Block Set  Brand new  MSRP 650
Fissler 7 Piece Passion Knife Block Set Brand new MSRP 650
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Zwilling JA Henckels SET OF 4 Chefs Carving Slicing Knife Professional S
Zwilling JA Henckels SET OF 4 Chefs Carving Slicing Knife Professional S
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Set of 4 Wusthof Dreizack 4053 12cm Steak Kitchen Knives Solingen Germany
Set of 4 Wusthof Dreizack 4053 12cm Steak Kitchen Knives Solingen Germany
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SET OF FIVE GERMAN PROFESSIONAL LINE CHEF KITCHEN KNIVES PARING CARVING
SET OF FIVE GERMAN PROFESSIONAL LINE CHEF KITCHEN KNIVES PARING CARVING
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Wsthof Gourmet 3 Piece Utility Set New
Wsthof Gourmet 3 Piece Utility Set New
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Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
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Slitzer Germany 6 Piece Kitchen Cutlery Set
Slitzer Germany 6 Piece Kitchen Cutlery Set
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Slitzer Germany 6 Piece Steak Knife Set
Slitzer Germany 6 Piece Steak Knife Set
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Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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Wusthof Gourmet 10 piece Knife Block Set New
Wusthof Gourmet 10 piece Knife Block Set New
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WUSTHOF 4 piece Presentation Steak Knives Set Stainless Steel Made in Germany
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NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET GERMANY
NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET GERMANY
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Slitzer 22pc Professional Chefs Cutlery Set w Case Black Handles Knife Knives
Slitzer 22pc Professional Chefs Cutlery Set w Case Black Handles Knife Knives
$147.00



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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