Set Germany

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Set of 4 Wusthof steak knives 12 cm blade length made in Germany GRAND PRIX II
Set of 4 Wusthof steak knives 12 cm blade length made in Germany GRAND PRIX II
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NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET GERMANY
NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET GERMANY
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Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
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Slitzer Germany 2pc European Style Carving Set in Wood Box
Slitzer Germany 2pc European Style Carving Set in Wood Box
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Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
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Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
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germany 2 PC WUSTHOF CARVING SET wood case FORK  KNIFE stainless steel CUTLERY
germany 2 PC WUSTHOF CARVING SET wood case FORK KNIFE stainless steel CUTLERY
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VTG 2 PC Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag HornVGC
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Slitzer Germanyreg Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germanyreg Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
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Slitzer Germany 6pc Kitchen Cutlery Set
Slitzer Germany 6pc Kitchen Cutlery Set
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Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
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18 PcProfessional Chef Knife Block Set Knives G0ourmet Cooking Quality Wusthof
18 PcProfessional Chef Knife Block Set Knives G0ourmet Cooking Quality Wusthof
$288.88
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
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7 Piece Rostfrei Solingen Steel Germany Knife Set w Sharpener
7 Piece Rostfrei Solingen Steel Germany Knife Set w Sharpener
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Mono Germany Tools Carving Knife and Fork Set New in Box
Mono Germany Tools Carving Knife and Fork Set New in Box
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Slitzer Germany 2pc European Style Carving Set in Wood Box
Slitzer Germany 2pc European Style Carving Set in Wood Box
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Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
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Vintage 6 Solingen Germany Durex Steak Knives Stainless Steak Knife Set w Case
Vintage 6 Solingen Germany Durex Steak Knives Stainless Steak Knife Set w Case
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CARVING SET TWO PIECES IN WOOD BOX SLITZER GERMANY MADE IN CHINA
CARVING SET TWO PIECES IN WOOD BOX SLITZER GERMANY MADE IN CHINA
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Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
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Griffon Germany Chrome Steel 6 Piece Steak Knive Set Vintage  EXWOW
Griffon Germany Chrome Steel 6 Piece Steak Knive Set Vintage EXWOW
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WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
$59.99
J A Henckels Sterling Silver Carving Knife Fork Sharpener Set Germany Antique
J A Henckels Sterling Silver Carving Knife Fork Sharpener Set Germany Antique
$0.99
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
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Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
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Slitzer Germany 12 piece Forged Bolster Cutlery Set
Slitzer Germany 12 piece Forged Bolster Cutlery Set
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Set Three ZWILLING JA HENCKELS SOLINGEN GERMANY
Set Three ZWILLING JA HENCKELS SOLINGEN GERMANY
$47.77
Vintage 3 Piece Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag Horn
Vintage 3 Piece Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag Horn
$149.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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Vintage Zwilling J A Henckels Knife Set with Wood Block 6 piece Set Germany
Vintage Zwilling J A Henckels Knife Set with Wood Block 6 piece Set Germany
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Wusthof 10 pc Stainless Carving Steak Knife Set  Presentation Box Germany
Wusthof 10 pc Stainless Carving Steak Knife Set Presentation Box Germany
$210.99
WUSTHOF 4 Piece Presentation Steak Knife Set Serrated Made in GERMANY
WUSTHOF 4 Piece Presentation Steak Knife Set Serrated Made in GERMANY
$44.99
Made in Germany MSRP 89 WUSTHOF SILVERPOINT II 9634 4 Black steak knifes set
Made in Germany MSRP 89 WUSTHOF SILVERPOINT II 9634 4 Black steak knifes set
$38.99
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
Wusthof Stainless Steel 4 Piece Steak Knife Set 8460 Made in Germany
$39.95
ZWILLING JA HENCKELS GERMANY TWIN SIGNATURE CHEFS KNIFE Set of 5
ZWILLING JA HENCKELS GERMANY TWIN SIGNATURE CHEFS KNIFE Set of 5
$39.99
WUSTHOF CLASSIC HOLLOW EDGE 2PC CHEFS KNIFE SET 6 4572 16 35 4066 9 GERMANY
WUSTHOF CLASSIC HOLLOW EDGE 2PC CHEFS KNIFE SET 6 4572 16 35 4066 9 GERMANY
$99.88
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$48.23
A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
$49.95
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$39.00
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.19
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$39.00
Sword and Shield Solingen Germany Stainless steel antler carving set knife fork
Sword and Shield Solingen Germany Stainless steel antler carving set knife fork
$99.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$24.99
Slitzer Germany Steak Knives Stainless Steel Set 7 Pc Knife Wood Box
Slitzer Germany Steak Knives Stainless Steel Set 7 Pc Knife Wood Box
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Set of 3 Emeril Wusthof Solingen Germany 4510E 20CM 4051E12CM  Knife Sharpener
Set of 3 Emeril Wusthof Solingen Germany 4510E 20CM 4051E12CM Knife Sharpener
$29.99
GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
GERMANY WUSTHOF SILVERPOINT II 10 PCS BLACK BLOCK KNIFES SET
$109.00
SLITZER GERMANY 7 PIECE EUROPEAN STYLE STEAK KNIFE SET IN WOOD BOX
SLITZER GERMANY 7 PIECE EUROPEAN STYLE STEAK KNIFE SET IN WOOD BOX
$16.99
wusthof silverpoint 3 pc set SOLINGEN GERMANY
wusthof silverpoint 3 pc set SOLINGEN GERMANY
$49.99
Vintage Set of 6 Kiebitz Solingen Germany Stainless Steel Steak Knife
Vintage Set of 6 Kiebitz Solingen Germany Stainless Steel Steak Knife
$14.98
WUSTHOF 4 Piece Presentation Steak Knife Set Serrated Made in GERMANY
WUSTHOF 4 Piece Presentation Steak Knife Set Serrated Made in GERMANY
$44.99
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany Sealed
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany Sealed
$76.00
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
$20.99
Vintage Korium Steak Utility Knife Set Germany
Vintage Korium Steak Utility Knife Set Germany
$23.40
Wusthof gourmet set solingen germany and Martha stewart cutting Board
Wusthof gourmet set solingen germany and Martha stewart cutting Board
$99.99
Rena Germany 3 Piece Set of Stainless Steel Fruit Vegetable Kitchen
Rena Germany 3 Piece Set of Stainless Steel Fruit Vegetable Kitchen
$9.99
WUSTHOF SILVERPOINT Gemusemessers 3 Piece Knife Set NEW IN BOX Made In Germany
WUSTHOF SILVERPOINT Gemusemessers 3 Piece Knife Set NEW IN BOX Made In Germany
$24.99
Stil Solingen PC Handgearbeitet Edelstahle Rostfei Germany in Case 44 Pc Set
Stil Solingen PC Handgearbeitet Edelstahle Rostfei Germany in Case 44 Pc Set
$199.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$17.70
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$74.95
Wusthof Grand Prix II 8 Serrated Bread Knife and Cutting Board Set Germany NIB
Wusthof Grand Prix II 8 Serrated Bread Knife and Cutting Board Set Germany NIB
$49.99
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$39.95
Zwilling ja Henckles Germany set
Zwilling ja Henckles Germany set
$150.00
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
$178.00
JA Henckels 6 Piece Gift Set NIB Authentic Made in GERMANY
JA Henckels 6 Piece Gift Set NIB Authentic Made in GERMANY
$119.99
WUSTHOF 4 piece Presentation Steak Knives Set Stainless Steel Made in Germany
WUSTHOF 4 piece Presentation Steak Knives Set Stainless Steel Made in Germany
$89.00
Wusthof Gourmet 4050 12 cm Four Piece Steak Knife Set 4 Knives Solingen Germany
Wusthof Gourmet 4050 12 cm Four Piece Steak Knife Set 4 Knives Solingen Germany
$40.00
WUSTHOF SILVERPOINT 4PC STEAK KNIFE SET Made in Germany NIB
WUSTHOF SILVERPOINT 4PC STEAK KNIFE SET Made in Germany NIB
$56.99
Wusthof Classic 20 Piece Knife Set with Block 8620 Knives Made in Germany New
Wusthof Classic 20 Piece Knife Set with Block 8620 Knives Made in Germany New
$779.95
Slitzer Germanyreg 7pc European Style Steak Knife Set in Wood Box
Slitzer Germanyreg 7pc European Style Steak Knife Set in Wood Box
$32.00
VINTAGE ANTON WINGEN JR4 PIECE CARVING SET ROSTFREI SOLINGEN GERMANY
VINTAGE ANTON WINGEN JR4 PIECE CARVING SET ROSTFREI SOLINGEN GERMANY
$140.00
Wusthof Gourmet 6 Piece Steak Knife Set Knives Sharp Blades Made in Germany NEW
Wusthof Gourmet 6 Piece Steak Knife Set Knives Sharp Blades Made in Germany NEW
$109.99
Slitzer Germany 6pc Stainless Steel Brushed Finish Serrated Steak Knife Set
Slitzer Germany 6pc Stainless Steel Brushed Finish Serrated Steak Knife Set
$30.88
Slitzer Germany 6 Pc STEAK KNIFE SET in DARK CHERRY WOOD STORAGE BOX
Slitzer Germany 6 Pc STEAK KNIFE SET in DARK CHERRY WOOD STORAGE BOX
$27.95
Wusthof Silverpoint II Steak Knife 4 Piece Set 4041 13cm 5 Solingen Germany
Wusthof Silverpoint II Steak Knife 4 Piece Set 4041 13cm 5 Solingen Germany
$48.48
Slitzer Germanyreg 7pc Steak Knife Set in Wood Box
Slitzer Germanyreg 7pc Steak Knife Set in Wood Box
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Wusthof Classic Forged 6 Piece Chefs Starter Knife Set 8627 Made in Germany
Wusthof Classic Forged 6 Piece Chefs Starter Knife Set 8627 Made in Germany
$339.95
Wusthof Classic Forged 6 Piece Steak Knife Set Made in Germany 9730
Wusthof Classic Forged 6 Piece Steak Knife Set Made in Germany 9730
$299.95
Vintage Germany MEAT CARVING SET Mid Century Modern Stainless  Wood MCM Sleek
Vintage Germany MEAT CARVING SET Mid Century Modern Stainless Wood MCM Sleek
$9.95
Vintage MEAT CARVING SET Mid Century Modern Stainless  Wood MCM Sleek Germany
Vintage MEAT CARVING SET Mid Century Modern Stainless Wood MCM Sleek Germany
$9.95
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
$28.95
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
$139.99
WUSTHOF CLASSIC 6 Pc In Drawer Tray Knife Set Block 8978 Made in Germany NIB
WUSTHOF CLASSIC 6 Pc In Drawer Tray Knife Set Block 8978 Made in Germany NIB
$259.00
New Wusthof Culinar 2 Knife Set 8 Chef Cook 35 Paring 4589 23 4039 9 Germany
New Wusthof Culinar 2 Knife Set 8 Chef Cook 35 Paring 4589 23 4039 9 Germany
$239.95
Wusthof Gourmet 3 Piece Paring Knife Set 9727 solingen germany
Wusthof Gourmet 3 Piece Paring Knife Set 9727 solingen germany
$29.99
NEVER USED 7 pcs WUSTHOF Knife Set w Block Solingen Germany 20cm
NEVER USED 7 pcs WUSTHOF Knife Set w Block Solingen Germany 20cm
$185.00
RIVIERA Steak Knife Set Solingen Germany Black Gold EUC
RIVIERA Steak Knife Set Solingen Germany Black Gold EUC
$35.00
Slitzer Germany 2pc European style Carving Set In Wood Box New Free Shipping
Slitzer Germany 2pc European style Carving Set In Wood Box New Free Shipping
$27.00
Steak Knives Set 6 Piece Wusthof Stainless Steel Gourmet Sharp Cutting Germany
Steak Knives Set 6 Piece Wusthof Stainless Steel Gourmet Sharp Cutting Germany
$125.00
WMF 6 Piece Spitzenklasse Knife Block Set Made in Germany
WMF 6 Piece Spitzenklasse Knife Block Set Made in Germany
$189.99
Anton Wingen Jr Vintage Carving Set 4 Piece Rostfrie Solingen Germany Stag Horn
Anton Wingen Jr Vintage Carving Set 4 Piece Rostfrie Solingen Germany Stag Horn
$215.95
Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
$34.95
New Wusthof Classic 55 Steakhouse Steak Knife Set 4088 14 Germany Serrated
New Wusthof Classic 55 Steakhouse Steak Knife Set 4088 14 Germany Serrated
$199.95
800 WUSTHOF CLASSIC KNIFE BLOCK SET 14 PIECE PC MADE IN GERMANY NIB SEALED BOX
800 WUSTHOF CLASSIC KNIFE BLOCK SET 14 PIECE PC MADE IN GERMANY NIB SEALED BOX
$569.99
Griffon Stainless Steel Carving Set  Steak Knives MOP Handles Solingen Germany
Griffon Stainless Steel Carving Set Steak Knives MOP Handles Solingen Germany
$299.99
SET OF 4 ALL STAINLESS STEEL GERMANY CHEFS KNIVESFREE SHIPPING
SET OF 4 ALL STAINLESS STEEL GERMANY CHEFS KNIVESFREE SHIPPING
$24.99
Slitzer Germany pc European Style Steak Knife Set in Wood Box
Slitzer Germany pc European Style Steak Knife Set in Wood Box
$34.99
Wusthof Silverpoint II 4 Piece Steak Knife Set Made in Germany 9634
Wusthof Silverpoint II 4 Piece Steak Knife Set Made in Germany 9634
$39.95
WMF Spitzenklasse Plus Knife 5 Piece Set Made in Germany
WMF Spitzenklasse Plus Knife 5 Piece Set Made in Germany
$169.99



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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