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Wusthof 8 piece presentation steaknife set in wooden box
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Zwilling JA Henckels Twin Sig19p Cutlery Knife Set Hi Carbon Stainless 30782
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Zwilling JA Henckels FIVE STAR carving set
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Wusthof 4 Piece Presentation Steak Knife Set NIP Made in Germany Silver
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Brand NEW Wusthof Gourmet 18 Piece Knife Block Set High Carbon Stainless Steel
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Wusthof Classic 16 Piece Knife Set with Block 8616 Knives Made in Germany New
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WUSTHOF SILVERPOINT 2 PC CARVING SET WITH EPICUREAN BOARD KNIFE FORK 8962 NIB
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Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
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Brand new model 9605 Black Wusthof Grand Prix II 3 piece knife set
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Wusthof Gourmet 6pc 45 Steak Knife Set
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Wusthof Gourmet 7pc 45 Steak Knife Block Set
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NEW WUSTHOF CLASSIC IKON PEtec Edge High Carbon Steel 7 PC KNIFE SET 8347
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Stag Deer Antler Vintage 4 Piece Carving Set Solingen Germany
Stag Deer Antler Vintage 4 Piece Carving Set Solingen Germany
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Stag Deer Antler Vintage 3 Piece Carving Set Solingen Germany
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Stag Deer Antler Vintage 6 Piece Steak Knife Set Solingen Germany
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Armack Stainless Steel Vintage Carving Knife Set 3 Pcs Germany
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OTHELLO CARVING WARE Anton Wingen Jr Solingen W Germany Carving Set Stag Handles
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Vintage ROBESON Germany Table Steak Knife Set of 5 Stainless Wood Mid Century
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Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
Zwilling JA Henckels Twin Pro S 2 Piece Carving Set 35601 000 Germany
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Wusthof 2 Piece Mincing Knife and Cutting Board Set New in Box
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Wusthof Gourmet 5 Piece Studio Knife Set New in Box Still Wrapped
Wusthof Gourmet 5 Piece Studio Knife Set New in Box Still Wrapped
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Wustoff  High Carbon Stainless Steel Steakmessersatz 9731 Set of 4
Wustoff High Carbon Stainless Steel Steakmessersatz 9731 Set of 4
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Wustoff  High Carbon Stainless Steel Steakmessersatz 9731 Set of 4
Wustoff High Carbon Stainless Steel Steakmessersatz 9731 Set of 4
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WUSTHOF PRO 9 INCH OFF SET BREAD UTILITY KNIFE MADE IN GERMANY NEW IN PACKAGE
WUSTHOF PRO 9 INCH OFF SET BREAD UTILITY KNIFE MADE IN GERMANY NEW IN PACKAGE
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BRAND NEW in Box WUSTHOF CLASSIC 9 PIECE PC KNIFE BLOCK SET 7210
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JA HENCKELS FIVE STAR 18 PC HIGH CARBON STAINLESS STEEL KNIFE SET w BLOCK
JA HENCKELS FIVE STAR 18 PC HIGH CARBON STAINLESS STEEL KNIFE SET w BLOCK
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Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
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Brand New Zwilling JA Henckels Pro 12 Piece Knife Block Set 38430 001 NIB
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WUSTHOF PARING KNIFE SET Three New in box Redbluegreen Made in Germany
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Vintage Knife Set Riviera Inlaid Steak Set and Carving Set Germany
Vintage Knife Set Riviera Inlaid Steak Set and Carving Set Germany
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MERCER KNIFE SET Chefs Collection
MERCER KNIFE SET Chefs Collection
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Wusthof 8962 Carving Set with Epicurean Board New
Wusthof 8962 Carving Set with Epicurean Board New
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knives cutlery set 6 piece kuchenstolz
knives cutlery set 6 piece kuchenstolz
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JA Henckles Professional Carving Knife  fork set
JA Henckles Professional Carving Knife fork set
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NEW Wsthof Classic Carving SetCarving Knife Model 4524 23cm Carving Fork300
NEW Wsthof Classic Carving SetCarving Knife Model 4524 23cm Carving Fork300
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4 PIECE WSTHOF EMERIL KNIFE SET 4061E 14 CM MADE IN GERMANY
4 PIECE WSTHOF EMERIL KNIFE SET 4061E 14 CM MADE IN GERMANY
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ZWILLING JA HENCKELS Cronidur 4 pc Steak Knife Set with Wooden Display Case
ZWILLING JA HENCKELS Cronidur 4 pc Steak Knife Set with Wooden Display Case
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WUSTHOF SILVERPOINT 2 PC CARVING SET WITH EPICUREAN BOARD KNIFE FORK 8962 NIB
WUSTHOF SILVERPOINT 2 PC CARVING SET WITH EPICUREAN BOARD KNIFE FORK 8962 NIB
$62.99
SET OF 4 ZWILLING JA HENCKELS TWIN SIGNATURE STEAD KNIVES GERMANY 30728 122
SET OF 4 ZWILLING JA HENCKELS TWIN SIGNATURE STEAD KNIVES GERMANY 30728 122
$39.99
HENCKELS PRO S SLICING KNIFE 8s  FORK 7 SET NEW IN BOX
HENCKELS PRO S SLICING KNIFE 8s FORK 7 SET NEW IN BOX
$100.00
BRAND NEW WUSTHOF CLASSIC 7 PIECE PC KNIFE BLOCK SET
BRAND NEW WUSTHOF CLASSIC 7 PIECE PC KNIFE BLOCK SET
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Vintage ARMACK SOLINGEN GERMANY Stainless Steel Steak Knives Set of 6
Vintage ARMACK SOLINGEN GERMANY Stainless Steel Steak Knives Set of 6
$15.00
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 4 PIECE KNIFE SET   295
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 4 PIECE KNIFE SET 295
$27.00
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 8 PIECE KNIFE SET BLOCK 220
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 8 PIECE KNIFE SET BLOCK 220
$12.99
Slitzer Germany 7pc Steel European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc Steel European Style Steak Knife Set in Wood Box
$34.95
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
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Wusthof Grand Prix II 2pc Chefs Starter Knife Set 8 Cooks  35 Paring
Wusthof Grand Prix II 2pc Chefs Starter Knife Set 8 Cooks 35 Paring
$119.95
Zwilling JA Henckels Pure 7 piece Block Set NWB
Zwilling JA Henckels Pure 7 piece Block Set NWB
$184.95
G Rubens 6 Piece Steak Knife Set Made in Germany
G Rubens 6 Piece Steak Knife Set Made in Germany
$19.95
A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.19
1 Wusthof Gourmet 7 piece Travelers Picnic Knife Set w Sharpener 8957 NEW
1 Wusthof Gourmet 7 piece Travelers Picnic Knife Set w Sharpener 8957 NEW
$41.00
NEW in SEALED BOX 1 WUSTHOF CLASSIC IKON 12 PIECE PC KNIFE BLOCK SET 8312
NEW in SEALED BOX 1 WUSTHOF CLASSIC IKON 12 PIECE PC KNIFE BLOCK SET 8312
$550.00
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.18
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$57.63
set of 8 LENOX KITCHEN CHEFS STEAK KNIVES
set of 8 LENOX KITCHEN CHEFS STEAK KNIVES
$39.99
Zwilling JA Henckels Four Star 2 Pieces Carving Set 8 Slicing Kife
Zwilling JA Henckels Four Star 2 Pieces Carving Set 8 Slicing Kife
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VINTAGE TRAMONTINA KNIFE SET w ORIGINAL BLOCK CHEF GRADE WOOD HANDLES GUC
VINTAGE TRAMONTINA KNIFE SET w ORIGINAL BLOCK CHEF GRADE WOOD HANDLES GUC
$69.00
NEW IN BOX Wusthof Classic 7 Piece Knife Block Set Retail 575 FREE SHIP
NEW IN BOX Wusthof Classic 7 Piece Knife Block Set Retail 575 FREE SHIP
$147.50
10 pc Professional Chefs Cutlery Knife Set Surgical Stainless with Canvas Case
10 pc Professional Chefs Cutlery Knife Set Surgical Stainless with Canvas Case
$49.95
Schmidt Brothers Cutlery SBODB15 Bonded Teak 15 Piece Full Knife Set NEW
Schmidt Brothers Cutlery SBODB15 Bonded Teak 15 Piece Full Knife Set NEW
$429.95
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
$39.00
Wusthof Gourmet High Carbon Stainless Steel 10 Piece Cutlery Set MSRP 408
Wusthof Gourmet High Carbon Stainless Steel 10 Piece Cutlery Set MSRP 408
$149.00
Wusthof Grand Prix ii 14 pieces block set with Silverpoint II Steak knives
Wusthof Grand Prix ii 14 pieces block set with Silverpoint II Steak knives
$425.00
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 11 PIECE CUTLERY SET  280
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 11 PIECE CUTLERY SET 280
$22.29
NEW WUSTHOF 8 PIECE PRESENTATION KNIFE SET
NEW WUSTHOF 8 PIECE PRESENTATION KNIFE SET
$45.00
ED WUSTHOF DREIZACKWERK Solingen 8 CHEF Knife Set  Sharpener W Wooden Holder
ED WUSTHOF DREIZACKWERK Solingen 8 CHEF Knife Set Sharpener W Wooden Holder
$56.00
SET OF 21 HAMMER STAHL KNIVES WITH WOOD BLOCK
SET OF 21 HAMMER STAHL KNIVES WITH WOOD BLOCK
$549.00
WUSTHOF GOURMET STEAK KNIFE SET 4 Knives NEW 4050 1 Germany
WUSTHOF GOURMET STEAK KNIFE SET 4 Knives NEW 4050 1 Germany
$45.00
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 19 PIECE KNIFE BLOCK SET 289
ZWILLING JA HENCKELS INTERNATIONAL FINE EDGE PRO 19 PIECE KNIFE BLOCK SET 289
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Slitzer Germany 6pc European Style Steak Knife Set with 2pcCarving Set
Slitzer Germany 6pc European Style Steak Knife Set with 2pcCarving Set
$24.99
Wusthof Gourmet 18 piece block set 9718 Brand New unopened box
Wusthof Gourmet 18 piece block set 9718 Brand New unopened box
$182.45
Zwilling JA Henckels Professional S 7 Piece Knife Block Set New In Box
Zwilling JA Henckels Professional S 7 Piece Knife Block Set New In Box
$180.00
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
Fixwell Steak Knives 6pc Set Polished Wooden Handles Made in Germany
$65.00
Wusthof Classic ikon 7 piece block set
Wusthof Classic ikon 7 piece block set
$200.00
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
Wusthof Kitchen Cutlery Chef Gourmet Knife Set w Block Made Germany Fast Ship
$277.00
Schmidt Bros Knives Set of 5 Different Types No 9 Stainless German Solid Steel
Schmidt Bros Knives Set of 5 Different Types No 9 Stainless German Solid Steel
$235.00
Brand New Zwilling JA Henckels Twin Signature 19 Piece Knife Block Set
Brand New Zwilling JA Henckels Twin Signature 19 Piece Knife Block Set
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Wusthof Classic Three Piece Essentials Set 8812 1
Wusthof Classic Three Piece Essentials Set 8812 1
$129.95
Wusthof GRAND PRIX II 2 Pc Prep Set 6 Cooks Knife 3 Paring Knife 8605 1
Wusthof GRAND PRIX II 2 Pc Prep Set 6 Cooks Knife 3 Paring Knife 8605 1
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Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany ret400
Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany ret400
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NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
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Wusthof paring knife and scissor set
Wusthof paring knife and scissor set
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Zwilling JA Henckels 11 PC Knife Block Set SOLINGEN GERMANY 35738 01
Zwilling JA Henckels 11 PC Knife Block Set SOLINGEN GERMANY 35738 01
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Kaisenberg Professional Knife Set
Kaisenberg Professional Knife Set
$70.00
set of 4 Wustof Gourmet steak knives
set of 4 Wustof Gourmet steak knives
$5.00
WUSTHOF CLASSIC IKON 21pc CUTLERY SET FREE CURVE FORK
WUSTHOF CLASSIC IKON 21pc CUTLERY SET FREE CURVE FORK
$1,050.00
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WUSTHOF CLASSIC IKON 17pc CUTLERY SET
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JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
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NEW Zwilling JA Henckels Four Star 3 pc Promo Knife Set
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BRAND NEW in SEALED BOX 1 WUSTHOF CLASSIC 9 PIECE PC KNIFE BLOCK SET 7210
BRAND NEW in SEALED BOX 1 WUSTHOF CLASSIC 9 PIECE PC KNIFE BLOCK SET 7210
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WUSTHOF Classic 8 Serrated Bread Knife with Cutting Board Set
WUSTHOF Classic 8 Serrated Bread Knife with Cutting Board Set
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Zwilling JA Henckels Twin Grip 35 Paring Knife25 Peeler  Shears Set Red
Zwilling JA Henckels Twin Grip 35 Paring Knife25 Peeler Shears Set Red
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Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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