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Wusthof Classic 2 Pc Knife Set 9755 Messersatz New
Wusthof Classic 2 Pc Knife Set 9755 Messersatz New
$129.00
NIB WUSTHOF GRAND PRIX II 4048  12CM GERMANY Set of FOUR STEAK KNIFE
NIB WUSTHOF GRAND PRIX II 4048 12CM GERMANY Set of FOUR STEAK KNIFE
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Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
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Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
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Slitzer Germany 6Pc Steak Knife Set Wood Box
Slitzer Germany 6Pc Steak Knife Set Wood Box
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VINTAGE SET OF CROWN AWARDS STAINLESS STEAK KNIVES POINTED NON SERRATED WI TRAY
VINTAGE SET OF CROWN AWARDS STAINLESS STEAK KNIVES POINTED NON SERRATED WI TRAY
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Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
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Slitzer Germany 7pc Steak Knife Set w European Style Handles Cherry Wood Box
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Slitzer Germany 7pc Steak Knife Set in Wood Box half serrated blades full tang
Slitzer Germany 7pc Steak Knife Set in Wood Box half serrated blades full tang
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NIB WILLIAMS SONOMA 4 PC STEAK KNIFE SET 1 Set of FOUR STEAK KNIFE
NIB WILLIAMS SONOMA 4 PC STEAK KNIFE SET 1 Set of FOUR STEAK KNIFE
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ZWILLING JA HENCKELS Cronidur 2 pc Steak Knife Set Made in Solingen Germany
ZWILLING JA HENCKELS Cronidur 2 pc Steak Knife Set Made in Solingen Germany
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JA Henkels Everedge 14 Piece Knife Set With Wooden Knife Block Retail 15995
JA Henkels Everedge 14 Piece Knife Set With Wooden Knife Block Retail 15995
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WUSTHOF SANTOKU Knife and Sharpener Set Riveted High Carbon 001
WUSTHOF SANTOKU Knife and Sharpener Set Riveted High Carbon 001
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Zwilling JA Henckels Pro 12 pc Knife Block Set ALL Forged knives + Retail 649
Zwilling JA Henckels Pro 12 pc Knife Block Set ALL Forged knives + Retail 649
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GENUINE WUSTHOF GOURMET KITCHEN STARTER 6pc KNIFE BAR SET 8663 NEW IN CARTON
GENUINE WUSTHOF GOURMET KITCHEN STARTER 6pc KNIFE BAR SET 8663 NEW IN CARTON
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Wusthof 8 piece presentation steaknife set in wooden box
Wusthof 8 piece presentation steaknife set in wooden box
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NEW WUSTHOF CLASSIC 2 PIECE HOLLOW EDGE CARVING KNIFE SET 97401
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Vintage ROBESON Table Steak Knife Set Stainless Yellow Bakelite Handle Germany 4
Vintage ROBESON Table Steak Knife Set Stainless Yellow Bakelite Handle Germany 4
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NEW IN BOX QUALITY SOLINGEN GERMAN KNIFE SET
NEW IN BOX QUALITY SOLINGEN GERMAN KNIFE SET
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Wusthof Gourmet 12pc Knife Block Set Made in Germany
Wusthof Gourmet 12pc Knife Block Set Made in Germany
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Wusthof Gourmet 2 PC CARVING KNIFE Set Kitchen Fork Slicer Made in Germany NEW
Wusthof Gourmet 2 PC CARVING KNIFE Set Kitchen Fork Slicer Made in Germany NEW
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Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
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120 NEW Wsthof Stainless Steel 8 Piece Steak Knife Box Set CHRISTMAS GIFT
120 NEW Wsthof Stainless Steel 8 Piece Steak Knife Box Set CHRISTMAS GIFT
$39.95
Schmidt Brothers 7 Piece Set Forge Acacia No2 With Knife Block NEW
Schmidt Brothers 7 Piece Set Forge Acacia No2 With Knife Block NEW
$174.99
Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
Wusthof Classic 5 Hollow Edge Santoku 4182 w 2 Stage Sharpener New 2 Pc Set
$75.00
Slitzer Black Steak Knives set of 8 stainless steel
Slitzer Black Steak Knives set of 8 stainless steel
$20.00
WUSTHOF CLASSIC IKON CREME 8pc CUTLERY SET
WUSTHOF CLASSIC IKON CREME 8pc CUTLERY SET
$499.00
Slitzer Germany 7pc European Style Steak Knife Set in Wood Gift Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Gift Box
$29.00
11 PC WUSTHOF GOURMET KNIFE SET SOLINGEN GERMANY
11 PC WUSTHOF GOURMET KNIFE SET SOLINGEN GERMANY
$81.00
Wusthof Kitchen Essentials 6 Piece Set NIB
Wusthof Kitchen Essentials 6 Piece Set NIB
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Fissler 088036060010 7 Piece Passion Knife Block Set New
Fissler 088036060010 7 Piece Passion Knife Block Set New
$249.99
Slitzer Germany 7pc Steak Knife Set w European Style Handles  Cherry Wood Box
Slitzer Germany 7pc Steak Knife Set w European Style Handles Cherry Wood Box
$14.99
Slitzer Germany 6pc STAINLESS STEEL STEAK KNIFE SET 8 1 2 Long MSRP 4695
Slitzer Germany 6pc STAINLESS STEEL STEAK KNIFE SET 8 1 2 Long MSRP 4695
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Wusthof 4 Piece Presenation Steak Knife Set NIP
Wusthof 4 Piece Presenation Steak Knife Set NIP
$19.99
Zwilling JA Henckels Pro 4 Piece Steak Knife Set 38409 120
Zwilling JA Henckels Pro 4 Piece Steak Knife Set 38409 120
$145.00
Slitzer Germany 7pc Steak Knife Set in Wood Box Half Serrated Blades Leymar Hand
Slitzer Germany 7pc Steak Knife Set in Wood Box Half Serrated Blades Leymar Hand
$25.70
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box Stainless Handles
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box Stainless Handles
$28.83
Slitzer Germany 6pc Stainless Steel Steak Knife Set Brushed Finish
Slitzer Germany 6pc Stainless Steel Steak Knife Set Brushed Finish
$31.69
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
$65.00
Wusthof Gourmet 8pc In Drawer Knife Block Tray Set with 2 Stage Sharpener
Wusthof Gourmet 8pc In Drawer Knife Block Tray Set with 2 Stage Sharpener
$36.00
JA Henckel stainless steel and black Knife set one 4 paring one 8 slicing
JA Henckel stainless steel and black Knife set one 4 paring one 8 slicing
$6.00
Wusthof gourmet set solingen germany and Martha stewart cutting Board
Wusthof gourmet set solingen germany and Martha stewart cutting Board
$99.99
Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
$49.00
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$39.00
NEW Fissler 7 Piece Passion Knife Block Set Chefs Utility Bread Carving Steel
NEW Fissler 7 Piece Passion Knife Block Set Chefs Utility Bread Carving Steel
$356.98
Wusthof Trident Germany 2 pc Carving Set NEW
Wusthof Trident Germany 2 pc Carving Set NEW
$49.00
Slitzer Germany 6pc Steak Knife Set
Slitzer Germany 6pc Steak Knife Set
$29.00
VINTAGE ANTON WINGEN OTHELLO 17 PC CUTLERY SET CARVED STAG HANDLES GERMANY
VINTAGE ANTON WINGEN OTHELLO 17 PC CUTLERY SET CARVED STAG HANDLES GERMANY
$599.50
New Wusthof Classic Ikon 4 1 2 Steak Knife Set with Storage Box 4096 Germany
New Wusthof Classic Ikon 4 1 2 Steak Knife Set with Storage Box 4096 Germany
$200.00
MERIDEN BRITA CO Stag Horn Handle Carving Set Vintage Fork Knife Antler
MERIDEN BRITA CO Stag Horn Handle Carving Set Vintage Fork Knife Antler
$39.00
Wusthof Classic 2 Pc Carving set Hollow Edge 9740 1 New
Wusthof Classic 2 Pc Carving set Hollow Edge 9740 1 New
$89.95
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
$23.50
New WUSTHOF Grand Prix ll Set of 4 Steak Knifes in Sealed MFG Box w Red Handles
New WUSTHOF Grand Prix ll Set of 4 Steak Knifes in Sealed MFG Box w Red Handles
$150.00
17 Piece Germany Slitzer Cutlery Knife Set
17 Piece Germany Slitzer Cutlery Knife Set
$24.95
JA Henckles Professional Carving Knife  fork set
JA Henckles Professional Carving Knife fork set
$75.00
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
Wusthof Classic 6 piece Knife Block Set Made in Germany New in sealed box
$229.95
Slitzer Germany 7pc Steak Knife Set w European Style Handles  Cherry Wood Box
Slitzer Germany 7pc Steak Knife Set w European Style Handles Cherry Wood Box
$21.95
WUSTHOF 9314 Gourmet 14 Piece Deluxe Block Set free shipping to lower 48 states
WUSTHOF 9314 Gourmet 14 Piece Deluxe Block Set free shipping to lower 48 states
$249.95
WUSTHOF PARING KNIFE SET Three New in box Redbluegreen Made in Germany Xmas
WUSTHOF PARING KNIFE SET Three New in box Redbluegreen Made in Germany Xmas
$24.95
Two Piece Slitzer Germany Rostrei Stainless Steel Knife Set CTSZ2 NIP
Two Piece Slitzer Germany Rostrei Stainless Steel Knife Set CTSZ2 NIP
$16.00
WUSTHOF CLASSIC X50  14 PC PROFESSIONAL CHEFS KNIFE SET GERMANY W CASE
WUSTHOF CLASSIC X50 14 PC PROFESSIONAL CHEFS KNIFE SET GERMANY W CASE
$215.00
Brand New Wusthof Precision 9 Pieces Set
Brand New Wusthof Precision 9 Pieces Set
$599.99
Zwilling JA Henckels Four Star 2 Piece Santoku  Cutting Board Set 35074 002
Zwilling JA Henckels Four Star 2 Piece Santoku Cutting Board Set 35074 002
$59.99
Zwilling JA Henckels Kitchen Frioduor knife set
Zwilling JA Henckels Kitchen Frioduor knife set
$128.50
Wusthof Classic 6pc knife set NEW Germany
Wusthof Classic 6pc knife set NEW Germany
$289.99
NEW in SEALED BOX 1 WUSTHOF CLASSIC IKON 12 PIECE PC KNIFE BLOCK SET 8312
NEW in SEALED BOX 1 WUSTHOF CLASSIC IKON 12 PIECE PC KNIFE BLOCK SET 8312
$639.99
Black WMF Grand Class 8 Chefs Knife and 675 Carving Knife Set 2pc
Black WMF Grand Class 8 Chefs Knife and 675 Carving Knife Set 2pc
$99.00
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
JA Henckels Professional S 8 Carving Knife Set with Fork BNIB
$134.95
New Wusthof 2 Piece Carving Knife Set Classic
New Wusthof 2 Piece Carving Knife Set Classic
$120.00
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
Vintage Set 6 Griffon Steak Knives Germany Stainless Chrome Steel Hand Forged
$21.99
NEW Wusthof Classic IKON  12piece KNIFE  Block Set  8312  w STEAK KNIVE
NEW Wusthof Classic IKON 12piece KNIFE Block Set 8312 w STEAK KNIVE
$222.50
zwilling ja henckels Pro Series 3 Piece Knife Set
zwilling ja henckels Pro Series 3 Piece Knife Set
$120.00
Zwilling JA Henckels Twin Pro S 4 Piece Steak 45 inch Set 39188 000 NEW
Zwilling JA Henckels Twin Pro S 4 Piece Steak 45 inch Set 39188 000 NEW
$269.95
JA Henckels 6 Piece Knife Gift Set NIB Authentic Made in GERMANY
JA Henckels 6 Piece Knife Gift Set NIB Authentic Made in GERMANY
$119.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$31.99
Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
$29.00
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$15.70
NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
NEW WUSTHOF PARING KNIFE SET KNIVES MADE IN GERMANY CUTLERY 3 SET
$22.99
Bachmayer Solingen Kochsysteme 12 Piece Knife Scissor Set ROSTFREI New
Bachmayer Solingen Kochsysteme 12 Piece Knife Scissor Set ROSTFREI New
$119.95
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.11
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
$46.39
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
$42.10
Wusthof Classic Knife Block Set 16 Piece including Sharpening Made in Germany
Wusthof Classic Knife Block Set 16 Piece including Sharpening Made in Germany
$249.95
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$48.23
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.18
A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
$49.95
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.19
Brand New in Box Zwilling Twin Signature 19 Piece Knife with Block Set
Brand New in Box Zwilling Twin Signature 19 Piece Knife with Block Set
$369.00
Wusthof Gourmet 3pc Fish Fillet  Fry Set 65 Spatula 7 Knife  Sheath
Wusthof Gourmet 3pc Fish Fillet Fry Set 65 Spatula 7 Knife Sheath
$89.95
WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
WUSTHOF STEAK KNIVES 4 PIECE PRESENTATION STEAK SET ALUMINUM CASE GERMANY
$60.00
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
$23.74
Zwilling JA Henckels Professional S 4 Piece Steak Set New
Zwilling JA Henckels Professional S 4 Piece Steak Set New
$105.00
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
$34.95
Slitzer Germany 7pc Stainless Steak Knife Set Black w Cherry Wood Box CTSZBX6
Slitzer Germany 7pc Stainless Steak Knife Set Black w Cherry Wood Box CTSZBX6
$19.98
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
$34.99
JA Henckels 15 Piece Knife Set
JA Henckels 15 Piece Knife Set
$19.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$28.99
Slitzer Germany 6 Piece Kitchen Cutlery Set
Slitzer Germany 6 Piece Kitchen Cutlery Set
$39.99
Slitzer Germany 6 Piece Steak Knife Set
Slitzer Germany 6 Piece Steak Knife Set
$41.99



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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