Set Germany

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Wusthof Germany Stainless Steel 4 piece Steak Knife Set 8460 NEW FREE SHIP
Wusthof Germany Stainless Steel 4 piece Steak Knife Set 8460 NEW FREE SHIP
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Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
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Vintage Stainless Steak Knife Set 6 Solingen Germany Durex Steak Knives w Case
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Vintage Set of 6 Supreme Cutlery Solingen Germany Steak KnivesSilverW Case
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wusthof silverpoint 3 pc set SOLINGEN GERMANY
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17 Piece Germany Slitzer Cutlery Knife Set Nib Nice Set
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Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
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A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
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New Wusthof Classic Made in Germany Carving Knife and Fork Set
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Vintage 3 Piece Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag Horn
$240.00
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Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
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Slitzer Germany 6pc Kitchen Cutlery Set
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Slitzer Germany 7pc Steak Knife Set in Wood Box
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Slitzer Germany 2 pieces carving set
Slitzer Germany 2 pieces carving set
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Vintage Set of Henckels Steak Knives Original Wooden Box Solingen Germany
$19.99
Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
$44.39
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Brand new Wusthof Silverpoint ll 18 pc Knife Block Set Made in Germany
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A Set of three Sushi knife  Cutlery High Carbonized Stanless Steel Germany
A Set of three Sushi knife Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Set of three Sushi knives  Cutlery High Carbonized Stanless Steel Germany
Set of three Sushi knives Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$39.00
Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
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Sushi knives Set of three  Cutlery High Carbonized Stanless Steel Germany
Sushi knives Set of three Cutlery High Carbonized Stanless Steel Germany
$41.19
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$78.56
Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
$16.95
Slitzer Germany 6Pc Steak Knife Set Wood Box
Slitzer Germany 6Pc Steak Knife Set Wood Box
$11.95
TWO SETS OF VINTAGE STEAK KNIVES SOLINGEN GERMANY AND MADE IN FRANCE
TWO SETS OF VINTAGE STEAK KNIVES SOLINGEN GERMANY AND MADE IN FRANCE
$29.00
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
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Slitzer Germany 7pc Steak Knife Set w European Style Handles  Cherry Wood Box
Slitzer Germany 7pc Steak Knife Set w European Style Handles Cherry Wood Box
$22.00
Slitzer Germany 7pc Steak Knife Set in Wood Box half serrated blades full tang
Slitzer Germany 7pc Steak Knife Set in Wood Box half serrated blades full tang
$28.64
Set of 4 Gerber International Knives Made in Germany
Set of 4 Gerber International Knives Made in Germany
$9.99
WUSTHOF 10 Piece Presentation Steak  Carving Set Serrated Made in GERMANY
WUSTHOF 10 Piece Presentation Steak Carving Set Serrated Made in GERMANY
$89.99
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Knife Set w Wood Block
$95.00
zwilling ja henckels Steakhouse Knife Set 4Germanymanufactured In Spain
zwilling ja henckels Steakhouse Knife Set 4Germanymanufactured In Spain
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Wusthof Knife 8piece Presentation Steak Set Made In Solingen Germany
Wusthof Knife 8piece Presentation Steak Set Made In Solingen Germany
$45.99
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$73.99
Sollinger ice hardend germany carving set knife Made In Germany
Sollinger ice hardend germany carving set knife Made In Germany
$25.00
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
$20.40
Knife Set Unimart Germany Set of 6
Knife Set Unimart Germany Set of 6
$44.99
Slitzer Germany12pc Kitchen Knife  Stainless Steel Cutlery Set with Wood Block
Slitzer Germany12pc Kitchen Knife Stainless Steel Cutlery Set with Wood Block
$99.00
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
Brand new Wusthof Silverpoint ll 10 pc Knife Block Set Made in Germany
$178.00
VINTAGE SURGICAL STAINLESS SOLINGEN GERMANY CARVING SET PARER CHEESE KNIFE
VINTAGE SURGICAL STAINLESS SOLINGEN GERMANY CARVING SET PARER CHEESE KNIFE
$9.95
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$17.99
Slitzer Germany 7pc Steak Knife Set in Wood Box
Slitzer Germany 7pc Steak Knife Set in Wood Box
$17.99
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VINTAGE ANTON WINGEN 17 PC CUTLERY SET HORN HANDLES OTHELLO GERMANY
$279.99
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box CTSZEBX6
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box CTSZEBX6
$30.34
Slitzer Germany 6pc Stainless Steel Steak Knife Set
Slitzer Germany 6pc Stainless Steel Steak Knife Set
$49.00
Vintage Germany Stag Horn Carving SetKnifeForkSharpenerEUGEN BAGINSKIELK
Vintage Germany Stag Horn Carving SetKnifeForkSharpenerEUGEN BAGINSKIELK
$49.89
Wusthof Gourmet 6 Piece Steak Knife Set Knives Sharp Blades Made in Germany NEW
Wusthof Gourmet 6 Piece Steak Knife Set Knives Sharp Blades Made in Germany NEW
$119.99
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Wusthof Gourmet 4 Piece Steak Knife Set Knives Sharp Blades Made in Germany NEW
$84.99
Wusthof Knife Set 3pc Utilit Made In Solingen Germany
Wusthof Knife Set 3pc Utilit Made In Solingen Germany
$15.51
NIB Wusthof Solingen Germany Gourmet 3 Piece Knife Set Free Shipping
NIB Wusthof Solingen Germany Gourmet 3 Piece Knife Set Free Shipping
$29.99
Wusthof Knife Set RIDGE 8 santoku7 CHAI DAO7 Chef8 4pc Set Maed In Germany
Wusthof Knife Set RIDGE 8 santoku7 CHAI DAO7 Chef8 4pc Set Maed In Germany
$69.99
zwilling ja henckels VIER STERNE  FOUR STAR Set 3pc Made In Germany
zwilling ja henckels VIER STERNE FOUR STAR Set 3pc Made In Germany
$44.78
Wusthof Knife Set 3pc Utility Made In Germany
Wusthof Knife Set 3pc Utility Made In Germany
$29.99
MID CENTURY ARMACK STEAK KNIFE SET 6 PIECES GERMANY IN ORIGINAL BOX
MID CENTURY ARMACK STEAK KNIFE SET 6 PIECES GERMANY IN ORIGINAL BOX
$19.99
Wusthof Knife Set Chef6 bread8 Utility6 serr Utility5 Made In Germany 4pc
Wusthof Knife Set Chef6 bread8 Utility6 serr Utility5 Made In Germany 4pc
$49.99
Wusthof 4 Piece Presentation Steak Knife Set Stainless Steel Germany NEW
Wusthof 4 Piece Presentation Steak Knife Set Stainless Steel Germany NEW
$25.00
Slitzer Germany 6 pc Kitchen Cutlery Set w Wood Block
Slitzer Germany 6 pc Kitchen Cutlery Set w Wood Block
$44.95
Vintage J A Henckels Carbon Steel 3 Piece Carving Set Stag Horn Germany And Box
Vintage J A Henckels Carbon Steel 3 Piece Carving Set Stag Horn Germany And Box
$85.00
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
WUSTHOF 4 piece presentation STEAK KNIFE set knives silver steel made in germany
$44.99
Set Professional Art Carving Knife Stainless Steel Blade KRUPP GERMANY Silk Box
Set Professional Art Carving Knife Stainless Steel Blade KRUPP GERMANY Silk Box
$31.99
wusthof silverpoint cooks knife set 4561 26cm 4023 8cm blue SOLINGEN GERMANY
wusthof silverpoint cooks knife set 4561 26cm 4023 8cm blue SOLINGEN GERMANY
$24.99
Set of 4 Wusthof steak knives 12 cm blade length made in Germany GRAND PRIX II
Set of 4 Wusthof steak knives 12 cm blade length made in Germany GRAND PRIX II
$135.00
Wusthof Gourmet 8 Piece Steak Knife Block Set Sharp Blades Made in Germany NEW
Wusthof Gourmet 8 Piece Steak Knife Block Set Sharp Blades Made in Germany NEW
$109.99
Pair Lot Set 2 Stainless Steel  Wood Handle Kitchen Knives Solingen Germany Lg
Pair Lot Set 2 Stainless Steel Wood Handle Kitchen Knives Solingen Germany Lg
$14.94
Heirloom Edition Cutlery from Solingen Germany 6 Scissor Set
Heirloom Edition Cutlery from Solingen Germany 6 Scissor Set
$80.99
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
Schulte Ufer Rohe Germany 3 PC Stainless Steel Knife Set Scissors Chef Paring
$34.99
Solingen Steak Knives Set of 6 Serrated 5 in Blade Germany II
Solingen Steak Knives Set of 6 Serrated 5 in Blade Germany II
$62.35
Slitzer Germany 7pc Steak Knife Set in Dark Cherry Wood Box NEW
Slitzer Germany 7pc Steak Knife Set in Dark Cherry Wood Box NEW
$22.00
WUSTHOF SILVERPOINT Gemusemessers 3 Piece Knife Set NEW IN BOX Made In Germany
WUSTHOF SILVERPOINT Gemusemessers 3 Piece Knife Set NEW IN BOX Made In Germany
$24.99
Slitzer Germany 6 Pc STEAK KNIFE SET in DARK CHERRY WOOD STORAGE BOX Gift New
Slitzer Germany 6 Pc STEAK KNIFE SET in DARK CHERRY WOOD STORAGE BOX Gift New
$33.95
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Set with Wood Block
Slitzer Germany 12pc Forged Bolster Kitchen Cutlery Set with Wood Block
$87.50
Slitzer Germany CTSZBX6 Slitzer Germany 6Pc Steak Knife Set Wood Box
Slitzer Germany CTSZBX6 Slitzer Germany 6Pc Steak Knife Set Wood Box
$30.86
VTG 2 PC Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag HornVGC
VTG 2 PC Anton Wingen Jr Carving Set Solingen Germany Rostfrei Stag HornVGC
$21.39
VINTAGE ROBESON GERMANY CARVING SET STAG
VINTAGE ROBESON GERMANY CARVING SET STAG
$95.00
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
Slitzer Germany 6pc Kitchen Knife Cutlery Set with Block Holder NEW
$28.95
Slitzer Germany 6pc European Style Stainless Steak Knife Set in Cherry Wood Box
Slitzer Germany 6pc European Style Stainless Steak Knife Set in Cherry Wood Box
$19.95
Zwilling JA Henckels TWIN Four Star 3 Piece Set Made in Germany NEW
Zwilling JA Henckels TWIN Four Star 3 Piece Set Made in Germany NEW
$119.99
NEW Solingen 13pc Knife Set Handgearbeitet Edelstahle Rostfrei Germany w Case
NEW Solingen 13pc Knife Set Handgearbeitet Edelstahle Rostfrei Germany w Case
$295.00
lot of 4 pieces chef cutlery knife set germany knife HIGH QUALITY
lot of 4 pieces chef cutlery knife set germany knife HIGH QUALITY
$29.95
WUSTHOF MADE IN GERMANY 4 PIECE PRESENTATION STEAK SET NEW
WUSTHOF MADE IN GERMANY 4 PIECE PRESENTATION STEAK SET NEW
$39.99
Vintage MEAT CARVING SET Mid Century Modern Stainless  Wood MCM Sleek Germany
Vintage MEAT CARVING SET Mid Century Modern Stainless Wood MCM Sleek Germany
$10.00
Vintage Germany MEAT CARVING SET Mid Century Modern Stainless  Wood MCM Sleek
Vintage Germany MEAT CARVING SET Mid Century Modern Stainless Wood MCM Sleek
$10.00
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set With Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set With Wood Block
$72.59
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
Slitzer Germany Forged Bolster 12pc Kitchen Cutlery Set with Wood Block
$49.95
Steak Knives Set Kitchen Utensils Tools Cutlery Cook Out Knife Germany German
Steak Knives Set Kitchen Utensils Tools Cutlery Cook Out Knife Germany German
$24.00
JA Henckels 6 Piece Gift Set NIB Authentic Made in GERMANY
JA Henckels 6 Piece Gift Set NIB Authentic Made in GERMANY
$149.99
Vintage German Germany Stag Horn Carving Set WORLWIDE SHIPPING
Vintage German Germany Stag Horn Carving Set WORLWIDE SHIPPING
$175.00
NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET made in GERMANY
NEW WUSTHOF SILVERPOINT II 10 PIECE KNIFE BLOCK SET made in GERMANY
$99.99
Wusthof Gourmet 2 Piece Carving Knife Set Made in Germany 9704
Wusthof Gourmet 2 Piece Carving Knife Set Made in Germany 9704
$69.95
Wusthof Gourmet 12 Piece Kitchen Knife Block Set Made in Germany 9312
Wusthof Gourmet 12 Piece Kitchen Knife Block Set Made in Germany 9312
$229.95
Slitzer Germany 6pc Stainless Steel Steak Knife Set Serrated Edge Brushed Finish
Slitzer Germany 6pc Stainless Steel Steak Knife Set Serrated Edge Brushed Finish
$32.23
Wusthof Grand Prix II Carving Set Made in Germany BRAND NEW CLEARANCE
Wusthof Grand Prix II Carving Set Made in Germany BRAND NEW CLEARANCE
$79.00
WUSTHOF GRAND PRIX II 3 PIECE KNIFE SET SOLINGEN  9605 GERMANY
WUSTHOF GRAND PRIX II 3 PIECE KNIFE SET SOLINGEN 9605 GERMANY
$179.99
Vintage Korium Steak Utility Knife Set Germany
Vintage Korium Steak Utility Knife Set Germany
$23.40
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
Slitzer Germany 7pc European Style Steak Knife Set in Wood Box
$34.95



Christine announced the X-1984 for fiction called?. It We had a set of German women and drugs? Title? Help Pls

Mid 80, I read a book about young women Christine trust between the subject and set up in major cities in Germany You can. It is drugs, sex, etc., and (to me) for quite some time Was cutting edge and the growing influence of the young woman was. I remember back to the author or title of this right If you were interested in reading it, I have. Help me ..

The title "Christiane F." is, and it is the first Who has an account with a young heroin addict and prostitute Christian's life. http://en.wikipedia.org/wiki/Christiane_F: The following books and Christian For more information on suicide are, along with links. Here with Christian A link to the interview: http://www.teenagewildlife.com/Othermedia/Film/CF1981/xinfo/manchete/


Germany's Back-Office Segment Shows Strong Growth

BPO provider, Sitel has 60,000 staff in 27 countries. It currently has 5 sites in Germany with over 3,000 workers. Sitel's German operations are set up as multi-channel centers, meaning services can be provided with the help of all relevant media.

Germany Trade and Invest was instrumental in setting up these centers as the body provided market analysis, intelligence and  gave guidance on  the right locations to set up operations. Sitel's Marketing Manager for Northern EMEA, Janine Woelki tells SSON how services in Germany has created trust and confidence in the market.

SSON: Why did Sitel choose five locations in Germany to set up the BPO operations?

JW: Looking at EMEA, as a whole, Germany is a very strong market for BPO business. We wanted to cover the German language with German natives. Sitel is a US-based company, so we wanted to provide this language at the best quality level. From a recruitment point of view, Germany is the best place to be. We are in five locations and choose those locations depending on the project we get.

For example, where we operate from Dusseldorf/Krefeld, labor costs are higher but from a recruitment perspective there is  a more defined skill-set . If we have a project where there is a high percentage of sales or second to third level tech agents, we will most likely base them in the Dusseldorf/Krefeld  where  the skill-set is a bit more basic. When the client requires lower labor cost, we implement those projects in the eastern part, where we operate from Dessau, Wittenberg and Berlin. In  Berlin, there's a good mix, because you can combine the east and west, a very high skill-set but, compared to the western part, a lower level of labor costs.

SSON: What services, Janine, are your centers providing, across the board?

JW: We specialize in customer care, such as client exposition, client retention, and sales and back office services for our clients' collections.

SSON: Can you talk us through the  timeframe of when the centers were established?

JW: The implementation has been spread over the last 18 years.  The first German site was opened in 1992 in Dusseldorf.  This company was called Client Logic then and in 2007  Client Logic bought  Sitel and hence our name today.  The last German site to be opened  was Berlin in 2008.

SSON: How does Sitel in Germany fit in with you global strategy?  I understand you have operations in 27 countries?

JW; That's correct, yes. Germany reflects one part or region of Sitel's Global footprint. Sitel is involved in pan-EMEA and multi-site strategy deals, so we can offer multilingual support out of Berlin. The center in Berlin has many different nationalities, similar to London, all in one city.  This gives us a big advantage. Also, people tend to be very highly educated in Berlin, because there are  a lot of universities there, which is fantastic for us. 

We have a very high level of sales expertise in our center in Krefeld. And we also have those low cost options out of Wittenberg or Dessau, for example. So we are very flexible and can react according to our client needs and expectations. Global sourcing or selecting the best option for our clients out of our 110 plus centers worldwide is what we really do well.  We can offer five options to support our clients: We can offer onshore, offshore or nearshore options in Poland and Bulgaria.  We also offer homeshoring and can operate direct from the client centers,. Generally speaking - we search the most appropriate talent and skills from across the globe to provide the best services to our client needs.

SSON: Thanks for that overview, Janine. What challenges, from an organizational point of view, did Sitel face along the way when implementing services in Germany?

JW: We face a lot of competition in Eastern Germany and it's growing every day, so we really need to deliver a good service. When we speak of competition, we mean other BPO providers. The type of competition, whether it is price or staffing depends on the project. Every project is different and every requirement is different. 

Another  challenge when you have a new location is developing the infrastructure, like a telecom or a facility.  Also the industry is quite young so we have to import talent and expertise. 

SSON: That's an interesting point you bring up there, Janine. It is estimated that  75% of the industry in outsourcing  is under 30 years old.  How do you find communicating with that age group? Can you give examples of how you communicate with your talent and staff?

JW: We spend a lot of time, effort and money on our training department.  This is one part of a system we call Global Operating System (GOS), which is very unique for Sitel, based on 30 years of experience.  We provide a toolbox, a set of processes and methodology that can ensure that we use the same kind of processes and training methods around the globe. We want to ensure that we provide the same standard or level of quality around the globe to our customers.  Every project implementation starts with the training for the agent so, no matter who we recruit, this person will go through a training phase. It's correct, a lot of our employees are quite young, but this is good,  but sometimes challenging.

SSON: In terms of infrastructure, staffing and competition, I'm sure you've learned lessons along the way, can  you share some of those?

JW: When we choose a location, we have something like a score card in play and we carry a lot of  analysis on the market, location and local  recruitment, so this helps us a lot initially to determine  a good location for Sitel. With regard to Germany, everything was organized quite well and we invested a lot of time there to pick those places, so there are no complaints or regrets.

SSON: We're hearing more decisions around nearshoring or rural shoring, as 2010 comes to a close, what are your thoughts about bringing work back closer to the customer?

JW: Well, in terms of  nearshore options, it's working extremely well for Sitel.  We operate from two locations; Warsaw and Sofia.  We have compared Warsaw to Germany  and observed that there really isn't a gap anymore when it comes to quality and cost. However, Sofia is cheaper to operate out of, but theses centers in Poland and Bulgaria are helping us a lot to cover  Eastern European languages as well.  We have a very strong client base there and also from a pan-EMEA perspective, clients are keen to have one of those nearshore options included in their site set.  For us, it's most likely that we will expand in the Eastern European part of the Baltic's in the near future, due to the attractiveness of the region.

SSON:  I know you can't discuss the clients that you're serving, but what countries and verticals are you serving from Germany?

JW: We are very strong on consumer electronics, where we offer a lot of  technical support. We are heavily involved in financial services and in telecommunications.  Two verticals which we expect to grow are utilities and healthcare. 

Regarding country coverage, most of our clients are based in Europe.  We currently  provide 12 different languages out of Berlin, which covers the whole of Europe. For example we have one client in healthcare in Berlin who has  a multi-site strategy, so we  serve this client out of Kingston, for example, and the back office service is provided out of Sofia.  This is a typical multi-lingual, multi-site client we serve.

SSON: How did Germany Trade & Invest  assist Sitel when setting up services in Germany?

JW: There are two examples that come to mind where their assistance stands out. is The first time was in 2001 when Sitel was looking into options in the Eastern part of Germany, shortly after the [Berlin] wall came down.  They provided market analysis, or  intelligence, gave guidance on  the right location and arranged site visits.  In the end, we short-listed two cities -  one was Berlin and one was Dessau, and Sitel decided on Dessau at the time,  because this was the leading city in terms of cost, while Berlin was the leading city regarding quality. A couple of years later, we found ourselves setting up in Berlin. Germany Trade & Invest assisted a second time Second in 2005, when we had to pick a second location in the Eastern part of Germany: Wittenberg.

SSON: How long does it take in your own experience from deciding on a location to fully  implementing services there?

JW: Typically it's roughly six to nine months.  Sometimes it can be sooner, Berlin was a quite easy one to do.  If you have a plug and play infrastructure, then it's quite easy for us.  It really depends on the infrastructure, because this is what we need in the first place.

SSON:  Apart from lower costs, what  key requirements do you consider when looking for a new location? Can you cite the main reasons for selecting Germany?

JW: The languages, of course.  Multilingual capabilities is what we need.  Also, a bit of cultural context and the right agents with the best skill set.  This is the most important thing, if we decide on the location.

SSON: Finally, Janine, we're fast approaching 2011, I wondered what the key highlights of 2010 were for you in business, and what are the expectations for Sitel in 2011?

JW: In 2010, I guess everything was centered around the economic downturn, so some of our clients were facing challenges this year from an economic point of view, so it's always a tough situation to be in if you are a service provider.  I think the good thing with Sitel is we have a very diverse client portfolio so we don't really depend on a few or just one industrial vertical. For 2011, it's all about growing and being a strong player within the market. This means that we will continue to provide our clients with the best Return on Customer Investment (by focusing on reducing costs and increasing revenue while improving customer satisfaction levels). We're also confident that even more companies will look to outsourcing their customer care as a way of focusing on their own core competencies and reducing costs. 

SSON: Janine, thanks so much for that overview

This interview was first published on the SSON website. Click here to read the original article

About the Author

Niamh Byrne hails from Ireland and has a degree in Media Studies, graduating from the University of Ulster, Coleraine, Co Antrim in Northern Ireland in 1997. Following a year and half working in advertising for Channel 5 in London and a stint of globe-trotting, Niamh completed a post-graduate diploma in journalism in Griffith College, Dublin in 2001. She went on to build a career in radio and television prodution - working on lifestyle, health, political and current affair programs, eventually producing a live television show for RTE television in Ireland. Since re-locating to London in 2007, Niamh has been working for SSON, beginning as a conference director producing events for SSON in the UK, Eastern Europe and the Nordic Region. So with a strong knowledge of the Shared Services and Outsourcing market, she has married this expeience with her journalist skills to become online Editor of SSON.



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